Senior Python Developer

Role - Senior Python/AI DeveloperLocation - San Ramon, CA (Onsite –locals)NO GC & GCEADSummary: We're looking for a senior engineer to own and extend the platform that powers customer support operations, an AI-driven Python/FastAPI service connecting Gladly, Sierra AI, Zoho CRM, and Shopify.Required skills:Python FastAPI, async/await, Pydantic, pytestAWS Lambda, SQS, DynamoDB, Secrets ManagerLLM integration OpenAI SDK, AWS Bedrock, prompt engineeringSentence embeddings & semantic similarity (SentenceTransformers, cosine scoring)SaaS REST API integrations (Gladly, Shopify, or similar)React + TypeScriptWhat you'll build:AI conversation classification pipelines using OpenAI GPT-4o, AWS Bedrock, and sentence embeddings (BGE/SentenceTransformers)Event-driven serverless backend on AWS Lambda + SQSIntegrations with Gladly, Sierra AI, Shopify (GraphQL + REST), Zoho CRM, and SimpleSatAnalytics reporting via New Relic NRQL with a React/TypeScript dashboardsDevelop and Maintain Gladly Configurations and customizations and build tools to help agentsdevelop, configure & test AI agent to interact with customer queries.Nice to have:New Relic NRQLK6 load testing / TypeScript automation scriptsSAML2 / auth middleware