Customer Service

About the OrganizationAccess Medical Labs is one of the largest specialty diagnostic labs in the country, using 50% less blood and delivering next-day results. We offer a comprehensive test menu-from routine panels to advanced biomarkers-across blood, saliva, and urine, performing over 1,000 tests under one roof. Our ultra-automated facilities, spanning over 55,000 sq. ft., are powered by the most cutting-edge diagnostic technology and innovative lab logistics available. Since 2003, we've been committed to delivering a truly exceptional client experience backed by precise and reliable testing. Every innovation we pursue is driven by one purpose: making personalized medicine more practical and accessible. Company culture is the foundation of Access Medical Laboratories. We continue to attract mission-driven and goal-oriented professionals to our organization, where each individual and team is recognized for their accomplishments. We place a significant amount of value on teamwork and mentorship, enabling each individual to consistently grow and develop. At Access, each team member has a sense of belonging, family, and community. We enjoy coming to work every day in an environment where people feel empowered, understanding that each team member plays a significant role in providing peace of mind to patients nationally. Full-Time/Part-TimeFull-Time DescriptionJob Summary:Customer service representatives play a crucial role in ensuring positive experiences for clients by addressing inquiries, resolving issues, and providing assistance. In this role, you will be the primary point of contact for our customers, providing exceptional service and support to foster customer satisfaction and long-term relationships. Responsibilities:Responding to client inquiries via phone, email, chat, or in personProviding information about products, services, pricing, and company policiesResolving issues by addressing complaints, concerns or issues promptly and effectivelyMaintaining a positive attitude with clients and coworkers to build rapport and customer satisfactionDocumenting customer feedback, complaints, and suggestions to identify trends, improve processes, and enhance the overall customer experienceFollowing company policies, guidelines, and protocols for customer interactions, data privacy, and security protocolsAdditional tasks may be assigned at any time by the supervisor Skills & Qualifications:High School Diploma is required3 years of Customer Service experience (preferred)Comfortability answering phones and greeting clientsTech savvy - strong computer skills, including data entry and medical softwareUnderstands the value in maintaining high customer satisfactionExcellent communication and organizational skillsStrong oral and written English communication skillsAbility to quickly retain and recall information EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Exempt/Non-ExemptNon-Exempt This position is currently accepting applications.