Customer Success Representative

Silchuk Logistics is seeking a motivated and sales-minded Customer Success & Sales Representative to join our growing team. If you already have experience in customer service and are interested in launching a career in sales with mentorship from experienced professionals, this is your opportunity to learn, develop, and advance within our company. You will report directly to our Sales Manager, supporting day-to-day customer service operations while gaining hands-on experience in entry-level sales. This role offers a clear pathway to becoming a sales leader within our organization.Key ResponsibilitiesManage current customer accounts and maintain strong client relationshipsProvide exceptional, responsive customer service to drive account growthIdentify, resolve, and follow up on customer issues and concernsGenerate shipment quotes for customers and coordinate shipment setupManage multiple tasks simultaneously using CRM systems and standard business softwareAssist Sales Manager with new account development, including prospecting and prospect outreach (after training)Build and maintain prospect profiles within our CRM systemSupport sales initiatives and contribute to team revenue goalRequired QualificationsHigh school diploma minimumPrevious customer service or call center experienceHigh-quality written and verbal communication skillsProficiency with database, spreadsheet (Excel), CRM and word processing (Word) softwareAbility to multitask and manage priorities effectivelyStrong attention to detail and commitment to quality workDependable and punctualProblem-solving mindset with ability to adapt to changing environmentsTeam player who respects diverse perspectives and backgroundsSales-minded with willingness to learn and grow your skill setLogistics or transportation industry experience preferredBenefits:401(k)Health insuranceHealth savings accountPaid time off