Collections Specialist

Job Title: Collections AnalystLocation: Woburn, MA (Hybrid – Tue–Thu in Office)Pay:$27.39/hr Job OverviewThe Collections Analyst will support the Accounts Receivable team by managing receivable balances, validating billing records, maintaining account documentation, and assisting with customer communications. This role works cross-functionally with internal teams to resolve billing disputes, ensure accurate invoicing, and maintain organized account records while delivering excellent customer service.Key ResponsibilitiesReconcile and collect outstanding receivable balances and ensure accurate billing and cash application.Validate billing information by reviewing lease documents, contracts, or purchase orders.Maintain accurate customer account documentation and internal workflow records.Communicate with customers via calls and emails to resolve outstanding balances and billing inquiries.Track timelines, action items, and maintain organized records for high-volume accounts.Prepare past-due and default notices and escalate issues to management when required.Maintain accurate notes and records in AvantGard Receivables (GetPaid) system.Provide reporting support related to invoice aging, contracts, and AR requests.Assist with administrative tasks and other duties as needed.Required QualificationsBachelor’s degree preferred.1–3 years of experience in Collections or Accounts Receivable.Experience with Oracle and Excel preferred.Strong follow-up, organization, and time-management skills.Excellent written and verbal communication skills.Ability to work cross-functionally in a fast-paced environment.Ability to lift up to 25 lbs if required.