Field Service Manager

About EDDY Pump: EDDY Pump Corporation is a global leader in engineering and manufacturing heavy-duty pumps and dredging equipment for industries including oil & gas, mining, wastewater, and defense. Our patented technology sets us apart in solving the toughest challenges in the field. We are looking for a Field Service Manager to lead our field technicians and ensure the highest level of service and technical expertise is delivered to our clients worldwide. Position Overview: The Field Service Manager will be responsible for managing a team of field service technicians who perform installation, maintenance, and repair of EDDY Pump equipment at customer sites. This role will oversee day-to-day operations, ensure customer satisfaction, and support our field technicians in providing exceptional service in demanding industrial environments. The ideal candidate will have a strong background in industrial equipment, experience leading field teams, and a passion for solving technical challenges. Key Responsibilities: Team Management: Supervise, mentor, and coordinate a team of field service technicians to ensure they provide exceptional on-site service and support. Assign service jobs, track performance, and ensure timely completion of all fieldwork, including installations, troubleshooting, repairs, and maintenance. Provide ongoing training and development for the field team, ensuring they stay up-to-date with the latest EDDY Pump technologies and industry practices. Project Coordination: Collaborate with clients, engineers, and internal teams to plan and schedule field service activities. Oversee the logistics and scheduling of field technicians, ensuring they are equipped with the right tools and information to execute their tasks efficiently. Monitor the progress of field service projects to ensure they stay on time and within budget. Customer Support: Serve as the primary point of contact for customers regarding on-site service, addressing any concerns, and ensuring satisfaction throughout the service process. Ensure all work is carried out according to safety and quality standards while maintaining open communication with the customer. Technical Expertise: Provide hands-on technical support and guidance to field service technicians and customers when needed. Troubleshoot complex mechanical, electrical, and hydraulic issues with EDDY Pump equipment in the field. Coordinate with engineering and R&D teams for technical issues that require deeper investigation. Documentation & Reporting: Ensure accurate reporting and documentation of all service activities, including job reports, maintenance records, and customer feedback. Monitor service performance metrics and generate reports for management. Safety & Compliance: Promote a safety-first culture, ensuring all field technicians adhere to EDDY Pump safety policies and industry standards. Conduct regular safety audits and equipment inspections in the field. Required Qualifications: Experience: 5+ years of experience in field service management, preferably in industrial equipment, pumps, or heavy machinery. Proven experience managing and leading a team of field service technicians in challenging industrial environments. Strong knowledge of mechanical and electrical systems, with hands-on experience troubleshooting and repairing industrial equipment. Skills: Excellent leadership and communication skills, with the ability to motivate and manage remote teams. Strong problem-solving abilities and technical aptitude. Ability to handle multiple projects simultaneously and ensure on-time delivery in dynamic field conditions. Proficiency in using field service management software and CRM systems. Travel: Willingness to travel to various field sites (domestic and international) to oversee and support field operations. Preferred Qualifications: Experience with dredging equipment, pumps, or related industrial machinery is a plus. Technical certifications in mechanical or electrical systems are advantageous. Familiarity with safety regulations and industry standards. What We Offer: Competitive salary based on experience. Comprehensive benefits package, including health, dental, and vision insurance. Paid time off and retirement plan options. Opportunities for professional development and career advancement. The opportunity to work with cutting-edge technology and a dynamic, growing company. Job Type: Full-time Pay: $80,000.00 - $110,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Shift: 8 hour shift Day shift Work Days: Monday to Friday Work Location: In person