Senior Operations Manager

About Stepful:Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners-regardless of background or circumstance-launch high-demand healthcare careers.In addition to our direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. Our graduates, including Medical Assistants, Pharmacy Technicians, Nurses, and more, form the talent pipelines at major employers like CVS, NY-Presbyterian, HCA, Providence, and Walgreens.Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $31.5M Series B led by Oak HC/FT. We were named the #1 EdTech company in the U.S. by TIME for 2025.We're improving access to quality healthcare for everyone, everywhere, and improving access to healthcare careers for those who need them mostOur values:We credit much of our success to our exceptional team. We're looking for mission-driven builders who thrive in fast-paced, ambiguous environments, and embody our four core values:Care first: We do whatever it takes for our students to succeed.Learn quickly: We test, learn with data, and iterate.Build together: We win when we rely on each other.Own it: We show up, take initiative, and show pride.The opportunity:As a Senior Operations Manager, you will design and own strategic initiatives to improve our student experience and oversee a growing team of student-experience professionals. You will build processes and systems to scale our operations 10x efficiently while achieving high student and partner company outcomes.This role reports directly into our Director, Operations.What you'll do:Drive strategic initiatives to improve a large portion of the student journey from learning to job placementDesign and implement experiments to improve student retention, learning, and placement outcomes, identifying opportunities for improved processes and automation at scaleOptimize operations and metrics tracking for a growing team of student experience professionals, including coaches, instructors, and placement coordinatorsOwn end-to-end projects, including revamping processes, scoping product features, and hiring student experience professionalsOwn and achieve the student success metrics, including learning outcomes, certification, placement, and satisfaction ratesWork cross-functionally with our product, learning, and engineering teams to provide visibility into students' and student experience professionals' feedback to help inform their product roadmapsWhat you'll bring:5+ years of consulting or business operations experience in a direct-to-consumer startup, preferably in an edtech or healthcare environmentAnalytical acumen, an ability to optimize metrics, and a knack for successfully developing action plans to meet business goalsAbility to own both strategy & executionAbility to align multiple stakeholders on the strategic direction for the businessAbility to work directly with external partners and clientsBonus points if:You have an MBAYou've previously worked at a startupYou have experience working in healthcareInterview Process:Step 1: Introductory call with Talent Acquisition team memberStep 2: Hiring Manager interviewStep 3: Take-home assignmentStep 4: Virtual panel interviewStep 5: On-site panel interview in NYCBenefits and Compensation:Meaningful Equity StakeSubsidized Medical, Dental, and Vision insurance plan options401(k)FSA, HSA and commuter benefitsOpen vacation policy, including:Guidance of 15 days PTO annuallyStepful closed the last week of December15 work-from-anywhere days10 public holidays observed for 2026The target base salary range for this opportunity is $140,000 - $165,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, internal pay equity and other relevant business considerations.