Senior IS Educator – Epic Training Environment

Location: Education Training and Development Center -12451 Gateway Blvd Fort Myers FL 33913Department: IS InformaticsWork Type: Full TimeShift: Shift 1/8:00:00 AM to 4:30:00 PMMinimum to Midpoint Pay Rate:$43.59 - $56.66 / hourJob SummaryThe IS Senior Educator is responsible for the operational oversight, coordination, and continuous improvement of the Epic training environment and classroom experience across the organization. This role requires a strong understanding of the Epic training ecosystem, including Epic Hosting refresh cycles, upgrade processes, and nightly environment refreshes to ensure training systems remain aligned, functional, and optimized for end-user readiness.In partnership with IS leadership and Epic Hosting, this role coordinates system downtimes, maintenance schedules, and associated training impacts, and aligns upgrade-related training timelines. The IS Senior Educator is also responsible for triaging and coordinating requests related to MST build and MST access to support training and operational needs.Reporting directly to the System Director of Technology Education, this role operates with a high degree of autonomy and requires exceptional attention to detail, strong organizational skills, and the ability to independently manage multiple priorities in a dynamic environment.Key ResponsibilitiesTraining Environment & System CoordinationMaintain operational oversight of the Epic training environment, ensuring alignment with Epic Hosting refresh cycles, upgrades, and nightly refresh processesPartner with IS leadership and Epic Hosting to coordinate system downtimes, maintenance schedules, and training impactsCoordinate and align upgrade training timelinesTriage and coordinate requests for MST build and MST accessClassroom Operations & LogisticsLead day-to-day classroom operations, including scheduling, logistics, and support of credentialed trainers, proctors, and learnersManage classroom schedules and reservations via OutlookCoordinate room logistics, relocations, and external reservation requestsOversee classroom environment, conduct, and technology to ensure a professional and supportive learning experienceManage classroom logistics including materials, printing, and meal coordinationMaintain wayfinding boards and technical displaysTraining Coordination, Oversight & CredentialingCoordinate Epic vendor training requirements for IS staffObtain Director-level and above approval for training required to maintain certificationsProvide oversight to Principal Trainers, including alignment and developmentOversee credentialing processes and manage recertification timelines to ensure compliance and consistencyTraining Materials & Resource ManagementSupport updates to lesson plans and exercisesEnsure VirtuaLee Technology Education PLY resources are accurate, organized, and maintainedEpic Functionality SupportMaintain responsibility for Epic Whats New functionality, including testing and troubleshooting when issues ariseCoordination & EscalationServe as a central point of coordination and escalation for training and classroom-related issuesInitiate follow-up and engage cross-functional teams as neededEnsure timely resolution through clear and consistent communicationCore CompetenciesAttention to detailOrganizational and coordination skillsAbility to work independentlyStrong communication skillsAbility to manage multiple priorities in a dynamic environmentRequirementsEducation: Bachelor's degree preferred. May accept 7 years of relevant experience in lieu of degree.Experience: Minimum 7 years of Training/Education experience required.Certification: Principal Trainer accreditation/certification required.License: N/AOther: Good listening skills.