Pharmacy Support Account Manager

Job Description Become the trusted advisor helping pharmacies thrive!Are you ready to build lasting relationships, solve complex challenges, and guide pharmacy teams toward success? At Liberty Software, we proudly partner with pharmacies nationwide, helping them support their patients with powerful, user-friendly software. We're excited to grow our Account Management team with individuals who can deliver expert support and personalized service—acting as the dedicated point of contact for assigned pharmacy clients.Please Note:This is a non-sales, in-person, role based in our Grapevine, TX office.What You'll Do:Build and maintain strong, long-lasting relationships with assigned pharmacy accounts, including owners, pharmacists, technicians, and clerksServe as the dedicated point of contact for inbound calls, emails, chats, and escalated tickets from assigned accountsDiagnose and resolve software-related issues efficiently, escalating complex cases when neededAccurately document all interactions and actions in tracking softwareProvide guidance to configure software and computer settings to meet each client's unique needsEnsure timely and successful delivery of solutions by collaborating with internal teamsCommunicate clearly with clients about ticket status, purchases, and requestsAssist with high-severity requests or issue escalations as neededBecome an expert on Liberty's software suite to guide clients in best practicesProvide onsite and web-based training of Liberty's pharmacy software as neededParticipate in occasional on-call rotation or overtime work when assignedQualifications:Minimum 2 years of relevant experience required (customer service, retail pharmacy, technical support, or similar)Pharmacy Technician certification and retail pharmacy knowledge a plusBachelor's degree in business, communications, computer science, or related field preferredProfessional, friendly, and patient demeanor essentialExcellent verbal and written communication skills, able to engage all client levels—from pharmacy owners to clerksStrong multitasking, organizational, and time management skillsDetail-oriented with strong typing and documentation abilitiesExcellent listening and critical thinking skillsExperience with Liberty Software products is a plusSolid basic computer skills and proven ability to quickly master new software applicationsBenefits Starting Day One:100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no costFamily coverage available with Liberty contributing 50% of the premiumFully vested 401(k) with employer matchEmployer contributions to Health Savings Accounts (HSA)Generous paid time off and paid holidaysTuition reimbursement and continuing education supportAdoption expense reimbursementDependent Care Flexible Spending Account (FSA) for tax savings on childcareConfidential counseling resources for mental health, financial planning, and more, via Optum EAPFully stocked breakroomThink you've got what it takes to build lasting client relationships and deliver expert solutions? Let's talk — Apply today!#ID1 #ZRCompany DescriptionLiberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.At Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful.Company DescriptionLiberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.\r\n\r\nAt Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful.