Dispatch Lead

Now Hiring: Dispatch LeadTip Top Garage Doors | Charlotte, NCPay: $20-$24 per hour (DOE)Are you a strong communicator who thrives in a fast-paced environment and loves keeping teams organized and running efficiently? Tip Top Garage Doors is looking for a dependable, detail-oriented Dispatch Lead to serve as the heartbeat of our daily operations.In this role, you'll coordinate schedules, support our field technicians, and help deliver a smooth, professional experience for our customers. If you enjoy problem-solving, multitasking, and being the go-to person who keeps everything on track, this could be the perfect fit.What You'll DoSchedule and dispatch service and repair calls based on technician location, availability, and skillsetMonitor and adjust schedules in real time to respond to changes, emergencies, and customer needsCommunicate clearly and professionally with technicians, customers, and management throughout the dayReview daily jobs to ensure correct skill levels, parts, notes, and payment details are in placeOptimize routes to reduce drive time, improve efficiency, and minimize callbacksServe as a primary point of contact for customers-answering questions and setting clear expectationsAccurately document customer interactions and ensure proper follow-upHandle inbound calls and route them appropriatelySupport the office and operations team with additional administrative tasks as needed What We're Looking ForHigh school diploma or equivalent3+ years of dispatching, scheduling, or service coordination experienceGarage door industry experience preferredFamiliarity with ServiceTitan or similar scheduling software is highly desirableStrong multitasking, organization, and time-management skillsClear, professional written and verbal communicationCalm, solution-focused mindset under pressureTeam-oriented attitude with a willingness to jump in and help where neededComfortable using computers and learning new systems quickly What We OfferCompetitive hourly pay: $20-$24/hr (DOE)Comprehensive benefits package, including:Health, Dental & Vision InsurancePaid Time Off & Paid Holidays401(k) with company matchEmployee discounts & referral bonusesOngoing training and developmentA supportive, team-first culture with opportunities for growth into senior or leadership rolesIf you're ready to join a dependable, growing garage door company where your work truly matters, Tip Top Garage Doors would love to hear from you.Apply today and help keep our operations-and our customers-moving forward.Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Tip Top may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.Pay Range$20-$24 USD