Customer Support Specialist

If you're passionate about providing excellent customer service and working in a creative environment, the Customer Support Specialist position may be the perfect fit for you. This role is focused on delivering high-end, personalized support to clients through email and other digital channels, ensuring they have a smooth and satisfying experience throughout their journey with us. We pride ourselves on offering thoughtful and educational support, free from high-pressure sales tactics, and are looking for someone who is driven by delivering exceptional customer experiences in a team-oriented, fashion-forward environment.Please Note – We are looking for candidates from all professional backgrounds, so no jewelry or design background is required!About UsEast West Gem Co. is an e-commerce and by-appointment custom jewelry company with showroom locations in New York City, Charleston, and Orange County. We are a female-led and operated, growing company, and this role is based out of our Charleston, SC showroom! At East West, we value transparent communication within our team and with our clients. We're seeking self-starters who thrive in a growth-focused environment that fosters independence and rejects micromanagement. At East West, we champion work-life balance with a clear schedule of 8:30 am–5 pm, 5 days a week. Communication with clients is primarily through email, with occasional Zoom calls as needed.Check out our company @eastwestgemco on Instagram and TikTok!Job ResponsibilitiesResponding to client inquiries and providing timely, thoughtful support via emailAssisting clients with navigating their custom design process through written communicationManaging and resolving customer issues, concerns, or questions in an empathetic and efficient mannerSupporting clients with product-related questions and helping them finalize their jewelry decisionsHandling inquiries related to pricing, customizations, and order statusesMaintaining an organized system for client communications and follow-upsWorking closely with the design and sales teams to ensure seamless order processingContributing feedback to improve customer support processes and experiencesProviding occasional support for social media inquiries via Instagram DMs and commentsCollaborating with the team to enhance overall customer experience and service qualityEffective time management skills that allow you to respond to inquiries in a timely mannerStrong written communication skills with a focus on clarity and empathyProactive problem-solving attitude and eagerness to help clientsGood organizational skills and attention to detailPositive, team-oriented attitude with a passion for customer serviceAbility to manage multiple inquiries and prioritize tasks effectivelyFamiliarity with Google products (Sheets, Docs, and Slides)Knowledge of Shopify or similar e-commerce platforms (bonus, not required)Details and BenefitsSalary: $55,000 per yearWeekly pay13 accrued PTO days per year, with increases at 2 and 5-year anniversariesComprehensive health, dental, and vision insurance401K program with company match after one year of serviceBring your dog to work ThursdaysMaternity leave, sick time, and bereavement leaveOpportunity to travel to other showrooms and locations for cross-trainingSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeIndustriesRetail Luxury Goods and JewelryReferrals increase your chances of interviewing at East West Gem Co. by 2xGet notified about new Customer Support Specialist jobs in Charleston, SCCustomer Service Representative - State Farm Agent Team MemberHanahan, SC $40,000.00-$50,000.00 2 years agoCustomer Service Representative - State Farm Agent Team MemberCharleston, SC $35,000.00-$38,000.00 4 weeks agoCustomer Service Representative - State Farm Agent Team MemberCustomer Service Representative 1 - RecreationCustomer Service Representative/Team MemberSummerville, SC $35,000.00-$45,000.00 1 year agoCustomer Service Representative / DispatcherCustomer Service Rep/ Program SpecialistNorth Charleston, SC $19.00-$22.00 4 days agoCustomer Service Representative Store #79Salon Receptionist / Customer Service RepresentativePassport Support Associate II - All Shifts25-26 SY- Multilingual Support Assistant (Pool Posting)Customer Service Representative Store #86Customer Service Representative Recreation - RecreationCustomer Service Representative Store #103We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.J-18808-Ljbffr