Customer Support Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Front End Specialist is responsible for supporting the Front End department. Agents must understand and comply with all call center objectives, performance standards, and policies. Duties and responsibilities Answering calls and resolving customer issues Keep management informed on issues and problems Maintain an impeccable attendance record. Work collaboratively with team members and call center management to contribute to department goals and maintain service level objectives. Escalate red flags promptly and with the appropriate sense of urgency Become knowledgeable in all areas of default with high focus to resolve defaults and prevent foreclosure Adhere to all established company policies and procedures Qualifications Education High school education or equivalent required. Experience/Training Minimum one years’ experience in a call center or financial services or similar specialist position Familiarity with FDCPA, TCPA, CFPB, and Consumer Privacy Laws Skills and Abilities Must be passionate about providing the highest quality customer care Must be computer literate and comfortable navigating MS Office Able to quickly learn and adapt to a changing environment Able to work independently and as part of a team Ability and willingness to take ownership of issues and apply the appropriate sense of urgency Ability to effectively communicate feedback and present observations, trends and recommendations to peers and management staff Friendly and respectful CompuLink Benefits: Medical/Dental/Vision - 100% Paid Medical, Dental, & Vision Coverage for Employee Only Coverage 401k with Employer Match Paid Time Off – Vacation Time, Sick Leave, 11 Paid Holidays annually Compensation Range: $17-$22/hr This position requires the successful completion of a federal background check to include criminal background check, drug test, credit check, and fingerprinting. CompuLink is an equal opportunity employer that takes affirmative action to employ, and advance in employment, individuals without regard to race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, or gender identity. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)