Supervisor Geospatial Technology

Job DescriptionFirstEnergy at a GlanceWe are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.About The OpportunityThis is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]Residence RequirementsThis position requires the ability to be on-site at an office location as needed. Applicants must be willing to relocate to within a 1-hour commute of one of the locations located in Akron, OH (preferred), Reading or Greensburg, PA, or Fairmont, WV.Reporting To The Manager, Tx & Dx Products, This Position Leads a Team Focused On Applications & Integrations Across GIS, Vegetation Management, And Generation. The Primary Systems Included AreGeospatial: ESRI Geographic Information System (GIS), GIS Gatekeeper Navigate suite (including mobile GIS for field workers and underground locate solution), Distribution Design Studio (DDS), and Vegetation Management System (VMS).Generation: Aligne Fuels Management, ZEMA, SAP Generation, and various plant applications. Position may be filled at Akron, OH; Greensburg, PA; Reading, PA; or Fairmont, WV locations. Position is currently remote but may work at or visit a facility based on business need.Responsibilities IncludeThe successful candidate will have direct knowledge of and/or provide guidance for:Champion FE’s Core Values & Behaviors, through coaching and by personal exampleMaintain systems control: Geospatial applications and corresponding mobile application solutionsDrive issues to closure per IT impact, urgency & priority guidelines; follow up on problem resolution, to assure that root cause is understood and feedback to clients is completedEnsure that IT standards and processes are adopted and followed Achieve full operational awareness on all system changesAccept ownership and accountability of issues escalated to this levelManage software contracts and associated external vendor relationshipsEstablish & maintain internal customer relationshipsServe as the liaison between IT and the assigned business areas by developing and managing relationships with the business When necessary, lead/facilitate meetings and/or workshops to produce key deliverables (and often driving consensus from a group of stakeholders)Manage work: Lead the coordination of tactical IT planning of IT work requests and projectsDrive the initiation, monitoring, implementation and completion of IT workEffectively use team resources to focus on the highest priority work, schedule all work, assign resources to the work, and accomplish the assigned workConsider and leverage other sourcing options as necessary, whether staff augmentation or specialized contractor resourcesDevelop quarterly plans and estimates for work to be accomplished, monitor progress and quality, and report on status of workAssure that adequate documentation of systems is maintained including Disaster RecoveryAssess risk, provide options, and define impacts of options on all workManage People: Direct personnel actions in accordance with FE guidelines and proceduresEngage in talent management & creation of development plansClearly communicate priorities & expectations to the staffProvide ongoing employee performance feedback via check-in conversations with employees Provide mentoring for growth and development of team Monitor skill gaps, perform analysis, and create/follow plans necessary to close those gapsEstablish roadmap & strategic plans: Support manager in establishing a rolling 1-3 year solution roadmapContribute to technology strategic plans across Transmission & DistributionContribute to the development of business cases and priorities of work requestsStay current with business solutions, subsequently aiding both IT and business process owners in continuously improving their processesKeep updated on IT strategic initiativesEnsure staff awareness and adoption of IT standards, processes, and methodologies Seek involvement of correct groups and collaborate to arrive at sound decisionsQualifications IncludeBachelor’s degree in Computer Science, Management Information Systems, Electrical Engineering or a related degree, or commensurate experienceMinimum 5 years commensurate experience (with or without a bachelor’s degree). Commensurate experience includes, but is not limited to:Working within a team environment to build IT solutions with FE business unitsHands-on experience configuring and/or developing complex software applicationsApplying FE’s Application Development Methodology and/or agile software delivery methods for delivery of IT solutions Applying IT processes which include but are not limited to change management, release management, and Cyber Security policies and proceduresApplying project management principles and methodologiesStrong analytical, decision making, and planning skillsAbility toMotivate and engage employees through effective communicationProvide technical supervision of staff Plan for and support employees in career development opportunitiesWork among multiple assignments all while overseeing production supportWork effectively in a virtual team environmentDrive effective prioritization of work based on business needWillingness to work flexible hours and be available for call in and after-hours workStrong interpersonal, communications, presentation, training & mentoring skillsPreferred QualificationsDemonstrated experience and understanding of business processes supported by the mapping, design, and forestry business units, ideally GIS, VMS, and mobile applications across Transmission and Distribution Strong project management experience with proven track record leading initiatives Prior leadership experience preferred but not requiredExperience with IT general controls which include but are not limited to change management, release management, and cyber security policies and proceduresExperience working with geospatial platforms such as ESRIExperience working with databases (Oracle, SQL Server, etc.) & tools (TOAD, etc.)Proven technical skills supporting enterprise level applications Experience supporting vendor solutions both on-premise and cloudExperience with Sarbanes Oxley (SOx) compliance processesStrong Windows operating systems knowledge including profile management and advanced connectivity/network settingsExperience with the mixed mobile device environment – Windows and iOS powered devices with offline and online capabilitiesBenefits, Compensation & Workforce DiversityAt FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.SafetySafety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.Position ClassificationExemptFirstEnergy Human Resources Team