Technical Support - Construction Services

Salary: $65,000 - 65,000 per year Requirements: Proficient in CAD and blueprint interpretationBachelors degree in mechanical or civil engineering or a related STEM disciplineExceptional customer service, interpersonal, and communication skills, both verbal and writtenStrong organizational abilitiesTeam-oriented with a collaborative mindsetOpen to acquiring new software skills and knowledge Responsibilities: Utilize phone, email, and remote tools to establish rapport and address customer issues regarding our CAD and PDF softwareProvide training to both new and existing users via MS TeamsSupport the implementation of new software features for our expanding customer baseCollaborate with colleagues from various departments to ensure positive customer experiencesAssist in developing new training materials Technologies: SupportMS TeamsCRMSalesforce More: InSite Software stands as the premier provider of earthwork and trench takeoff solutions in the construction sector, catering to contractors and estimators who depend on us to secure bids and create GPS machine control models. With over 35 years of experience, we have empowered teams globally to enhance their efficiency, accuracy, and reliability in numbers. Joining us means entering a vibrant learning environment in Rochester, NY, where youll deepen your understanding of the construction industry and advance alongside our innovative software solutions. We provide a comprehensive benefits package including medical, dental, and vision insurance, generous paid time off, and an outstanding 401(k) plan. last updated 17 week of 2026