Front Desk Agent

Company DescriptionLocated in the heart of Aspen, Hotel Jerome, Auberge Collection, is one of the great hotels of the American West. The 135-year-old historic landmark, listed in the National Register of Historic Places, offers luxurious, contemporary accommodations and modern amenities that pay homage to the property's iconic mountain spirit. The hotel's two luxurious Residential Penthouses offer everything from private elevator entrances to spectacular mountain views. Sophisticated amenities include the legendary J-Bar, lauded as an Aspen institution; Michelin Guide-recommended Prospect; the après-ski favorite, the Living Room bar and lounge; the sultry underground speakeasy, Bad Harriet; the award-winning Yarrow spa; state-of-the-art fitness facilities; a ski concierge; and a heated outdoor pool and hot tub overlooking Aspen Mountain.For more information: auberge.com/hotel-jeromeFollow Hotel Jerome on Facebook and Instagram @HotelJeromeAubergeThe targeted compensation wage for this full time year round, non-exempt position is $23-24/hr.Job DescriptionJoin our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out.Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.Qualifications1 year in a similar roleStrong interpersonal and communication skillsAbility to handle multiple tasks efficientlyFamiliarity with hotel management systems and basic computer skillBenefits PackageThe comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.Apply and explore more career opportunities through the Auberge Collection career page. The application deadline for this role is April 1st, 2026. However, this position is often required year-round, and it's probable that it will be reposted in the future.Additional InformationAbout Auberge CollectionAuberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.For more information: auberge.comConnect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAubergeAbout FriedkinFriedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.For more information, please visit www.friedkin.com