Customer Service Representative

The Customer Service Representative is responsible for all aspects of the company’s consumer outreach efforts and will provide leadership, strategic direction, and day-to-day management of the function. The Customer Service Representative will be responsible for building the brand and growth strategy for the business. They will oversee customer plans and marketing to allocate resources across assigned programs. They will also provide advice and guidance to various operating units to ensure overall marketing effectiveness.Essential Functions of the Customer Service Representative:Plan, initiate and direct marketing inquiries to determine trends, industry needs and customer preferences to optimize product and related service planning, to develop target markets, and recommend business development strategiesParticipate in the development of business plansProvide strategic direction to ensure a full understanding of communications objectivesBuild brand equity with consumers, franchisees and employees to maintain the company’s differentiation in the marketplaceEnhance existing customer/market data to build a customer base, to increase the rate of repeat customers, reduce defectors and cross-market among all channelsProvide direction to cross-functional teams in the development & deployment of specific marketing programs to drive targeted revenue, including idealization, testing & operational impactRequirements of the Customer Service Representative:Bachelor’s Degree in Communications or related field preferred but not requiredHigh School Diploma or GED Required1-2 years experience in a customer-faced role or sales environmentExcellent public speaking skillsMust be able to commute to the office daily Powered by JazzHRge4QFdtjSY