Technical Program Manager

Who We AreFounded in 1994 and headquartered in Conshohocken, Pennsylvania, MedRisk has spent over 30 years building the expertise, network, and technology to become the nation's leading managed care organization for casualty claims. Through decades of innovation and strategic growth, we've evolved to deliver solutions that drive faster recovery, smarter spending, and optimized payments, helping employers, insurers, and patients achieve better results at every stage of the claims process. Job SummaryThe Healthesystems (HES) Technical Program Manager (TPM) serves as the connective tissue between business stakeholders and technical delivery teams. The TPM manages cross-functional workflows, drives program execution, and ensures all stakeholders — internal and external — are aligned and informed. While not serving as a project manager, this role consults with project managers to facilitate execution of all HES-related technical efforts. The TPM also serves as a technical liaison for the account management team on external client communications.  Primary Duties & Responsibilities Gather business requirements from internal and external stakeholders and translate them into clear, actionable work items for technical teams. Translate complex data and stakeholder input into clear, executable solutions.  Create, document, and manage end-to-end business and technical workflows across the program lifecycle. Oversee project delivery by proactively identifying, escalating, and mitigating risks before they impact timelines or client commitments. Communicate project status clearly and appropriately to diverse audiences, including internal operations teams, Tech & AI, leadership, and external clients and partners. Support technical and business teams throughout all phases of the project lifecycle, from requirements gathering through implementation and go-live. Qualifications Bachelor's degree required, or equivalent years of relevant experience. Minimum of one (1) year of formal project management experience. Experience with Atlassian products (Jira, Confluence) and/or similar project management tools strongly recommended. Proficiency in Microsoft Office required, strong skills in MS Word, MS Excel, and MS Outlook. Experience working with SQL Server Management Studio (SSMS) is a plus. Strong analytical, documentation, and communication skills required. Ability to work both independently and within a cross-functional team environment required. Knowledge of health information or healthcare services preferred.