Customer Service Representative

Customer Service Representative The Customer Service Representative (CSR) is responsible for coordinating across functional teams to ensure an exceptional customer experience within the training center. As the first point of contact for customers, clients, and guests, the CSR provides essential information, manages front-office operations, and supports all aspects of the in-house customer journey.The CSR reports to both the Technical Manager and the Scheduling Manager.Key Responsibilities:Act as the primary point of contact for all customers, clients, and guests throughout their lifecycle in the training center.Perform front-office duties, providing information related to training processes (schedules, changes, etc.) and logistics (hotel, transport, visa), and addressing reasonable customer requests.Complete TSA requirements, including taking copies of required documents and photographs for each TSA client training on a non-US passport.Provide weekend coverage from 06:0018:00 on Saturday and Sunday, with some flexibility in arrival and departure times.Open the facility (unlock front door) and manage the client check-in process (badges, briefings, answering questions).Guide clients to Training Center amenities; such as coffee, snacks, and restrooms.Escalate and report any issues promptly.Demonstrate professionalism, punctuality, and strong customer-facing skills in a high-activity environment.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Below is a nonexclusive list and may be updated at any time.Occasionally ascends or descends ladders, stairs, scaffolding, ramps, and poles.Occasionally moves in different positions in tight or confined spaces.Constantly remains in a stationary position, standing or sitting.Occasionally moves about to accomplish tasks or travel.Occasionally adjusts or moves objects up to 20 pounds.Constantly performs repeating motions involving wrists, hands, and fingers.Minimum Qualifications High school diploma or equivalent.12 years of customer service experience in a busy, customer-facing environment.Strong customer service and interpersonal communication skills.Professionalism and ability to support clients in a fast-paced setting.Basic administrative and organizational skills.Preferred Qualifications Spanish language skills.Experience in aviation or hospitality environments.Benefits:Competitive compensation packageInternal career growth opportunities401(k) matchClean, climate-controlled work environmentE-Verify As a Federal Contractor, CAE participates in the E-Verify Program to confirm employment eligibility in the United States. For more information about your rights, please refer to the EEO is the Law poster.