Senior Manager, Engineering

Welcome to the Agentic Commerce EraAt Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. The Billing Platform Team is critical to this mission, building and maintaining the revenue-critical infrastructure that powers our platform’s growth. We are looking for a leader who thrives at building high-performing teams and is passionate about empowering engineers to build systems that balance aggressive product roadmaps with platform stability.BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry.Who Are You5-7+ years of experience building distributed systems in high-scale environments. We primarily utilize Ruby/Rails4+ years of engineering management experience, with a track record of hiring, mentoring, and growing senior talentStrong advocate for quality, reliability, and operational excellence (e.g., observability, incident response)Experience managing SaaS or payment-related platforms is highly desirableAbility to think iteratively, breaking complex billing problems into deployable piecesWhat You’ll DoLead, hire, and mentor a high-caliber team of software engineersDrive the Billing Platform roadmap, balancing feature delivery with technical debt remediationFoster a culture of high trust, strong ownership, and continuous improvement.Partner with product management and cross-functional stakeholders to deliver scalable billing, pricing, and integration solutionsEstablish clear team objectives that align with BigCommerce’s strategic business goalsNice To HaveExperience with billing/payment platforms (e.g., Zuora) or complex financial systems.Familiarity with GCP, RabbitMQ, and caching/data strategies.Experience leveraging AI/ML tools to improve engineering efficiency or business outcomes.BS/MS in Computer Science or equivalent practical experience.Work Where You ThriveFor candidates based in the Austin or Atlanta metro area, the position follows a hybrid work model with three days per week in the office, balancing focused individual work with meaningful in-person collaboration.(Pay Transparency Range: $183,000.00 - $274,000.00)Compensation TransparencyThe national base salary range for this role is posted above in this job post.Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.Inclusion and BelongingAt Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.Be AdvisedCommerce does not offer jobs to individuals who do not go through our formal hiring process.Commerce Will Neverrequire payment of recruitment fees from candidates;request personally identifiable information through unsanctioned websites or applications;attempt to solicit money from you as part of the hiring process or as part of an employment offer;solicit money to complete visa requirements as part of a job offer.If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.