Rehabilitation Central Scheduler II

Position SummaryThis position reports directly to the Rehabilitation Site Manager and provides administrative and clinical operations support for the Rehab Department. Functions as central phone reception and is responsible for courteously and effectively answering and directing all inquiries for Rehab Services. Participates in the intake process by obtaining relevant descriptive and financial information as needed and recording and transmitting data related to access per department protocol. Is responsible for stocking supplies, scheduling appointments, collecting co-pays, generating daily encounter/census sheets, filing patient information, recording, and transmitting data related to records and processing medical records requests, scheduling, authorizations, charge entry and payer information and maintaining patient records. Performs registration of outpatients by choosing the correct Medical Record and obtains accurate demographic and financial data. Establishes patient account for the purpose of producing a timely and accurate bill and an accurate medical record. Verifies insurance through hospital system. Interfaces with patients/students, families, professionals, and other hospital departments. Based on volume demands and staff absences, this role will also provide rehab aide duties to assist the department in providing quality care and efficient operations.Education/CertificationThis position requires a high school diploma, or GED equivalent.Bilingual (English – Spanish) preferred but not required.CPR Certification through RPI preferred, but not required.ExperienceMinimum of 2 years’ experience working in a medical facility.Experience in a related setting using medical terminology and working with managed care is preferred.CompetenciesExceptional interpersonal, organizational and time management skills are required.Must be able to function effectively and independently in a work environment where multitasking is essential.Must have excellent verbal and written command of the English language and communication skills to effectively communicate with patients/students and staff.ESSENTIAL DUTIES And RESPONSIBILITIESDisclaimer: Job descriptions are not intended, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job. They are intended to be accurate reflections of the principal duties and responsibilities of this position. These responsibilities and competencies listed below may change from time to time.Effective and efficient operations of daily activities: opening, closing, mail distribution, copying, faxing, filing, dispatching incoming and voicemail messages and other workflow operations for the department as evidenced by successful completion of tasks.Professional and timely answering of telephones with ECHN greeting and appropriately directs calls to clinical staff/MD/voicemail.Obtains and demonstrates ability to effectively complete the patient referral data process by acquiring accurate referral information, input of data into Meditech and appropriately interfacing with Central Scheduling as required.Verifies and authorizes all insurance information as well as continued stay coordination and seeks up-to- date insurance information upon admission to services.Collection and processing of co-pay upon patient's arrival and ability to utilize and process co-pays with financial services.Registration of patient accounts - independently establishes and maintains, recording information accurately. In addition, responsible for maintaining updated information on registration procedures and changes as received by admitting department and management staff, as evidenced by lack of registration errors as reported by auditing staff and management review.Daily scheduling and rescheduling of appointments in a timely and proficient manner.Independently maintains contact with third party payors, obtaining benefit verifications, establishing, and updating authorization requirements, and other needed information on a regular basis, as evidenced by review of documentation. Assures that this information, including Medicare documentation, is accurately recorded in both the patient’s medical record and Medi-Tech account.Demonstrates knowledge and experience with computer programs appropriate for position.Follows log-in process for all medical record requests and processes within the required timeframe according to the departmental policy.Charge entry process for rehab billing and preparation/update of daily schedule sheets for appropriate service.Set up and maintenance of patient information by appropriately updating Meditech and filing into patient's charts.Monitoring of copiers, faxes, and computers for any perceived problems and ensures adequate supplies are always available.Provides cross-coverage for all secretarial functions as required and adjusts to changes in work responsibilities as evidenced by flexibility and willingness to assume these roles.Performs routine cleaning of the treatment area and equipment to provide satisfactory conditions. Assists the clinician in the treatment of patients for transfers, ambulation, and mobility training. Assists and monitors patients during their treatment session as directed by the clinician.Distributes linen to the appropriate treatment areas on a regular basis or as needed.Performs routine ordering of supplies as directed by the managing clinician.PI248921936