Senior Product Manager

MSR Technology Group DBA Infomatics has been an Inc 500/5000 corporation for the last 7 years in a row. We have an urgent need for Salesforce Product Manager. Please find the job details below.Title: Salesforce Product ManagerLocation: Boston, MA (Remote) Duration: Long Term Contract Job Description: Key ResponsibilitiesServe as the primary product owner for Salesforce Student Experience and Case Management solutions.Engage with academic and administrative stakeholders to understand needs, processes, and pain points.Facilitate collaborative design workshops/JAD sessions to define current state, desired outcomes, and solution concepts.Develop a clear future-state vision and translate it into actionable roadmaps and product strategies.Write high-quality user stories, epics, and acceptance criteria for development teams.Partner with Salesforce architects and developers to ensure solutions align with best practices and institutional goals.Lead initiatives tied to omnichannel case management, including telephony, digital engagement, and service workflows.Ensure solutions support a seamless, student-centered experience across the University.Promote AI tools and practices that enhance productivity, documentation, and delivery speed.Monitor success metrics and continuously improve product functionality and user experience.QualificationsRequired:5+ years of product management, business analysis, or CRM solution experience.Strong understanding of Salesforce, especially Service Cloud, Case Management, and omnichannel capabilities.Demonstrated ability to facilitate workshops, gather requirements, and translate complexity into clear recommendations.Exceptional ability to write structured, developer-ready user stories.Broad understanding of how business processes, data, UX, and technical architecture intersect.Proven ability to influence and communicate effectively with cross-functional teams.Comfort with using AI-powered tools to enhance personal and team effectiveness.Preferred:Experience in higher education or large, complex organizations.Familiarity with Salesforce Experience Cloud, Marketing Cloud, or AI-driven service workflows.Experience with human-centered design or service design methodologies.What Makes Someone Successful in This RoleDeep curiosity about how processes, data, and systems work.Ability to translate business complexity into simple, actionable technical direction.Skilled facilitator of collaborative design workshops.Strong grounding in Salesforce capabilities, especially around Case Management, Service Cloud, and omnichannel communications.Comfort operating across multiple domains (business, UX, data, tech).Exceptional ability to write structured, developer-ready user stories.Natural inclination to use AI tools to increase productivity and effectiveness.If you have the above skills/experience, please share your resume in confidence to:Recruiter Name: SravanEOE