Patient Support Team Lead (Remote)

Patient Support Team Lead (Remote) Job Category: Administrative/SupportPosted: April 25, 2026Full-TimeLocation: Houston, TX 774783493, USADescription Patient Support Center Team Lead Lead the Team, Elevate the Patient Experience!Are you a strong leader who thrives in fast-paced healthcare environments? Do you enjoy coaching teams, solving problems, and ensuring patients receive exceptional service? Join GetixHealth as a Patient Support Center Team Lead and help drive excellence across our Patient Support Center operations!This is your opportunity to lead by examplesupporting staff, improving workflows, handling escalations, and ensuring patients receive the highest level of care and service. From team coaching to patient scheduling support, your leadership will make a direct impact every day.Position Summary: The Patient Support Center Team Lead is responsible for ensuring patients receive the highest level of service and quality by assisting and supporting the staff to provide the best patient experience. The Lead is responsible for conducting new hire training, providing in-the-moment support by answering staff questions, and assisting with escalated patient issues. The Lead spends roughly a quarter of their time on standard tasks and workflows to assist with volume as they review live data and identify areas for improvement or support.Key Responsibilities: Lead the team to meet and exceed patient expectations regarding customer serviceProvide backup support to the team and ensure department goals are metMonitor call volume, prioritize work, and distribute workload effectivelyTrack and measure team goals throughout the day and over timeMonitor schedule adherence and minimize unnecessary distractions to ensure calls are answered timelySupport department workflows including patient scheduling, responding to tickets, benefit verification, prior authorizations, and patient questionsRespond to staff questions in designated communication channelsAssist with escalated patient issues and provide guidance while documenting accordinglyConduct new hire training for patient scheduling, coordinator, and billing positionsCommunicate and reinforce new initiatives, workflow updates, and process improvements in partnership with leadershipMaintain HIPAA compliance and confidentiality at all timesOther duties as assignedEducation and Experience: High school diploma or GED requiredBachelor's degree preferred1+ year of experience in a Patient Support Center preferred2+ years of experience in customer service or healthcare settings requiredPrevious leadership or team lead experience preferredStrong verbal and written communication skillsProficiency in Google Suite, Microsoft Office, and other computer systemsStrong customer service mindset with compassion and professionalismAbility to maintain confidentiality and comply with HIPAA regulationsSkills & Competencies: Strong leadership and coaching abilitiesStrong attention to detail and ability to maintain accurate recordsAbility to multitask and work in a fast-paced environmentAbility to work independently and as part of a teamDependable, punctual, and able to manage time effectivelyStrong problem-solving and conflict resolution skillsExcellent organizational and time management skillsProfessional communication and customer service skillsTeam-oriented mindset with the ability to motivate and support othersWork Environment & Physical Requirements: Remote position requiring high-speed internet and a secure HIPAA-compliant workspaceProlonged sitting and regular computer use requiredExposure to sensitive and confidential patient informationOccasional overtime may be required based on workload and business demandsWhy Join GetixHealth? Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We're more than revenue cycle expertswe're a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, andabove allpeople.Benefits & Incentives: Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.401(k) Plan: Eligible to participate in the company's 401(k) plan after 6 months of continuous service.Paid Time Off (PTO): Start accruing PTO from your very first day of employment.Flexible Benefits: Customize your benefits package to fit your personal and family needs.GetixHealth is an Equal Opportunity and E-Verify Employer.Note: This job description is not intended to be an exhaustive list of responsibilities or qualifications and may be subject to change based on business needs.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.