Head of Account Management and Customer Service

We're looking for a strong, hands-on leader to oversee our Customer Service Representatives and Account Managers. In this role, you'll act as the central point of communication between our customers, sales team, and production floor-ensuring everything runs smoothly from order intake to final delivery.What You'll DoLead, coach, and support a team of Customer Service Representatives and Account ManagersServe as the primary liaison between customers, sales, and productionManage daily workflows and prioritize team tasks to meet deadlinesStep in to resolve complex customer issues and production challengesIdentify and implement process improvements to increase efficiency and team effectivenessEnsure accurate, timely communication so jobs move seamlessly through productionWhat Success Looks LikeHigh customer satisfaction and strong client relationshipsA well-organized, responsive team that meets deadlines consistentlyClear communication across departments, minimizing delays and errorsContinuous improvements that make day-to-day operations more efficient