IT Systems Engineer

Job Description IT Systems EngineerCMIT Solutions of Cleveland SW and AkronStrongsville, Ohio · Full-Time · In-OfficeReports to: Technical Operations Manager Join a Growing MSP TeamCMIT Solutions is seeking a skilled, client-focused, and highly capable IT Systems Engineer to join its growing team in Strongsville. This position is ideal for someone who enjoys working across a variety of client environments, solving complex technical issues, and supporting small to mid-sized businesses in a Managed Services Provider (MSP) setting. This role is a key part of the service team and is responsible for advanced support, proactive systems administration, infrastructure project work, and on-site client service. The technician will serve as an escalation resource, help maintain stable and secure client environments, and contribute to continuous improvement across operations and service delivery. What You'll Do Client Support and Issue ResolutionIndependently manage and resolve technical support requests across multiple client environments.Deliver timely resolutions while maintaining strong client communication and high satisfaction.Serve as an escalation point for more advanced technical issues. Systems Administration and MonitoringUse RMM tools to monitor systems, deploy patches, and proactively identify and resolve issues.Help maintain healthy, secure, and reliable client environments through proactive support practices. Infrastructure and Project WorkSupport projects such as server migrations, network deployments, hardware refreshes, workstation rollouts, and system upgrades.Assist with implementation efforts that improve reliability, performance, and long-term supportability. Network and Security ManagementConfigure, maintain, and troubleshoot network infrastructure including firewalls, switches, and wireless access points.Support environments using Unifi and WatchGuard technologies. Backup and Business ContinuityAdminister backup solutions to support data protection, recovery readiness, and business continuity. Procurement and RecommendationsAssist with hardware recommendations, quoting, and procurement to align technology solutions with client needs. On-Site Client SupportTravel to local client sites throughout the Cleveland and Akron area for hands-on troubleshooting, installations, and support. What You Bring Experience5+ years of hands-on IT experience.Prior experience in a Managed Service Provider (MSP) environment is strongly preferred. Technical SkillsExperience supporting both Windows and Mac environments.Familiarity with RMM tools and proactive system monitoring.Strong networking knowledge, with preference for experience in Unifi and WatchGuard environments.Experience with Microsoft 365 administration.Exposure to VoIP systems is a plus.Experience with Kaseya and Barracuda products is a plus. CertificationsCertifications such as CompTIA Network+, Security+, Microsoft 365, or other relevant industry credentials are preferred. Mobility RequirementsValid driver's license required.Reliable personal vehicle and active auto insurance required.Ability to travel to local client sites; mileage reimbursement is provided. Physical RequirementsAbility to lift up to 50 pounds, including servers, UPS units, and workstations. What Success Looks LikeYou effectively manage and resolve client issues with minimal escalation.Clients trust you and value your responsiveness and expertise.You proactively identify risks and recommend improvements.You prioritize and manage multiple client requests simultaneously, maintaining responsiveness and quality in a fast-paced MSP environment.You contribute to smoother operations through better documentation and processes. What We OfferFull-time position based out of the Strongsville office.Fully in-office work environment.Exposure to a wide range of technologies and client environments.Opportunity to grow technical skills in a collaborative MSP setting.Competitive health insurance options.Paid time off and professional development opportunities.Mileage reimbursement for client travel.Opportunity to work with modern cybersecurity and infrastructure tools while advancing within a growing organization. Salary range: $60-75k based on experience