Quality Audit Analyst - WBI

About the roleThe Quality Assurance and Training Specialist will be a subject matter expert within the assigned department and Symetra Best Practices and Process. The position will identify learning opportunities, provide timely quality feedback and resolve issues while setting expectations regarding process, service in/or performance guarantees.What you will doQuality analysis of the claims process for:Accuracy with liability and financial decisionsAppropriate use of internal and external risk resourcesProcessing is performed timely and accuratelyAdherence to legal and operational compliance requirementsCommunication of results to individuals and managementAnalyze results:Assess skill gaps and make recommendations for solutionsCollaborate with peers and organizational partners to ensure consensus and consistencyProvide support and mentor individuals as neededParticipate in ad hoc audits, projects and initiatives as assignedWhy Work at SymetraHere's what some of our employees share about why they choose to work at Symetra:"Joining Symetra was the best career move I've ever made! Friends encouraged me to apply, and from day one, I felt truly welcomed. Even as a telecommuter, I feel deeply connected and engaged with my team-we've built strong working relationships and genuine friendships. I love my job, the people, and the opportunity to learn something new every day." - Toni M., RFP AnalystWhat we offer youBenefits and PerksWe don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are built to make your life better both at work and at home.Flexible full-time or hybrid telecommuting arrangements.Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.Paid time away including vacation and sick time, flex days and ten paid holidays.Give back to your community and double your impact through our company matching.Want more details? Check out our Symetra Benefits Overview.CompensationHourly Range: $27.10 - $45.16 plus eligibility for annual bonus program.Who You AreHigh school diploma or equivalent work experience, college degree a plus.Professional certifications or designations appropriate and relevant for this role.3-5 years of cumulative, relevant experiencePlease review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.Failure to comply with verification procedures may result in:Disqualification from the recruitment processWithdrawal of a job offerTermination of employment and other criminal and/or civil remedies, if fraud is discoveredWe empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: careers Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.