Client Success Manager

As a Client Success Manager on the Operational Analytics & Innovations, (OAI) you will drive the vision and execution of the OAI Product & Services and will be responsible for defining, prioritizing, and assessing the work of the development team, ensuring that products meet customer needs and align with strategic goals. You will also be responsible for monitoring adherence and pushing reporting on progress to goals. Here are some of the responsibilities:Candidate Must have 5+ years of Client Success Manager experienceMust has call center knowledge and experienceLooking for Candidates to have experience with Artificial Intelligence (AI) and/or Machine Learning (ML)Lead Executive discussion & calibration sessions to align on product request and expected outputPlan and execute on stakeholder product request by ensuring constant alignment of the objectiveAssist, train and lead product rollout planBuild important business relationships with clients.Understand customer needs and participate in brainstorming solutionsPromote the products created to support meeting company goals* Initiate, foster and cultivate business relationshipsDexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/ .