Customer Service Representative

Company Description Sutherland is a leading AI-driven digital transformation company dedicated to delivering measurable business outcomes for its clients. We specialize in designing, operating, and automating workflows to drive innovation and efficiency. By ensuring that our AI solutions reach production and continuously improve, we help businesses achieve sustainable growth and operational excellence. Role Description This is a full-time on-site role for a Customer Service Representative based in Cairo. The Customer Service Representative will handle customer inquiries, deliver exceptional support, and ensure customer satisfaction by resolving issues efficiently. Responsibilities include managing customer interactions, improving the customer experience, and maintaining professionalism in all communications. Qualifications Strong expertise in Customer Service, Customer Satisfaction, and Customer EngagementExperience with Customer Support and ensuring positive Customer ExperienceExcellent problem-solving and communication skillsAbility to work effectively in a fast-paced and dynamic environmentPrevious experience in a similar role is a plusProficiency in English and any additional language skills is an advantage