Front Desk Reception

DescriptionThe front desk manager is the gate keeper for this Company. They must be able to handle clients with a professional and courteous manner. This position is responsible for the gathering of all relevant information related to the client case management accounting process internally and externally.Job Relationships Responsible To: Administrative Assistant of Physical Therapy, Staff Physical Therapists, and Licensed Physical Therapy Assistants, Office Management Workers Supervised: None. Inter-relationships: Physical therapy staff, administration, maintenance, environment services, purchasing, back office, marketing, quality improvement, in-service, wellness personnel, all patients and their families, doctors, and their nurses/front desk managers, rehab coordinators, employers of some patients, and the public.RequirementsSPECIFIC RESPONSIBILITIESAttention to detailWork in a small office with stress factors of telephone calls, noise generated by computers, printers, and talking.Organize work load, input charges into computer, answering telephone lines, and greet all patients.Work independently without constant supervision.Answer the telephone in a courteous, helpful manner (as defined in the telephone skills area).Screen incoming calls and take messages or refer appropriate calls when needed.Schedule appointments for patients.Maintaining responsibility of general secretary support functions: coordinating meetings, scheduling patients, greeting patients, coordinating in-services and patient record keeping, pulling medical charts and copying as required.Specific FunctionsCreating Weekly ScheduleInsurance VerificationCreating Patient ChartWork Comp verification and communicationPatient Follow-upAssuring that End-Script dates are accurateInsurance Pre-CertsProgress NotesCommunication page documentationPatient collections, Collection balancingVerification of patient appointment scheduleQualificationsHigh school diploma. Must complete all in-service requirements and on the job training as directed by the parent company. Completes all annual in-services, orientation, and re-orientation activities as specified. In-service and skills orientation includes education for all age groups treated in the Physical Therapy Department. Must have experience with computers.Job ExperienceHelpful, but not required.DECISION MAKINGAdaptive Social SkillsACCOUNTABILITY OF RESOURCESResponsibilities Of ContactsRESPONSIBILITIES FOR CONFIDENTIALITYPHYSICAL ENVIRONMENTPHYSICAL EFFORTMust be capable of frequent to constant sedentary to light lifting, and infrequent moderate lifting. Must be able to walk and stand on an occasional basis. Must be able to sit on an constant basis. Must be able to kneel or stoop on an occasional basis. Must be able to communicate both verbally and in writing to provide clear understanding of findings and instructions to patients, families, and peers. Must be able to reach, use fingers, feel with the hands and arms on a frequent to constant basis. Must have good corrected color vision to allow visual inspection of clients and their work to make appropriate assessments and for the safety of themselves and others.