Bike Friday Customer Service

Bike Friday is a small manufacturer of high-end folding and travel bicycles. We design and build from raw tubing to finished bike here at the factory in Eugene, Oregon. We ship our bikes to customers and dealers all over the world. Bike Friday is mission driven as we want to make a positive impact on the world. Our belief is that work should be rewarding in more ways that just a paycheck and that business should be more that just economics. We are about people, solutions and enjoying what we do. Compensation for position is a starting wage of $20/hr minimum with wide range possible and negotiable based on skills, experience and background. Primary tasks responsible for: Customer Service email managing Bike Friday dealer needs world wide Dealer and customer frame warranty order processing Website parts store management and order fulfillment Shipping domestic and international Secondary tasks responsible for: Blast and paint accessories made in house (racks, kickstands etc..) Some building facility maintenance The skills and experience needed: Strong mechanical aptitude, at least some experience working on your bikes Strong communications skills written and spoken (previous customer service email experience a plus) Customer service experience in high quality product (sporting goods product is preferred) Customer centered focus. However, service skills from high quality restaurants or retail also can qualify. This job requires strong attention to detail, and excellent follow through Personally motivated to organize and achieve what is needing to be done Personal experience loving what a well fitting bike can do for your life Experienced in and appreciate teamwork and collaboration for shared goals Experience with continuous improvement or Kaizen is a plus but not required Benefits include: Regular daytime weekly schedule with some flexibility. Covered bike parking, shower facilities, discount on bike parts, paid holidays, shop privileges & family friendly. There are many opportunities to learn new skills like brazing, welding, powder coating, bike building and electric assist basics. You also get to build yourself a personal bike on the company's dime. Bike Friday loves diversity & encourages all interested, qualifying parties to inquire. If this sounds like you please contact us with a cover letter describing your interest and a resume to Info@bikefriday.com attention: Hanna Our website is bikefriday.com Job Type: Full-time Pay: From $20.00 per hour Expected hours: 40 per week Benefits: 401(k) Employee discount Flexible schedule Paid time off Schedule: Day shift Monday to Friday No weekends Experience: Customer service: 1 year (Required) Mechanical knowledge: 1 year (Required) Ability to Commute: Eugene, OR 97402 (Required) Ability to Relocate: Eugene, OR 97402: Relocate before starting work (Required) Work Location: In person