Support Analyst
Occupations:
Computer Systems AnalystsComputer User Support SpecialistsNetwork and Computer Systems AdministratorsComputer Systems Engineers/ArchitectsSoftware DevelopersIndustries:
Educational Support ServicesBusiness Support ServicesVocational Rehabilitation ServicesActivities Related to Credit IntermediationResidential Intellectual and Developmental Disability, Mental Health, and Substance Abuse FacilitiesJob Requirements: Possess basic knowledge of Unix, Linux to support Legacy applications.Utilize shell scripting and automation for recurring daily and monthly tasks.Develop skills in Power Automate and power script creation.Problem management / Desing and development of automation related use casesWrite and execute SQL queries for data validation and reporting.Coordinate with application teams, infrastructure groups, and third-party vendors during system incidents.Conduct thread dumps and core dump analysis when servers experience unexpected crashes.Adhere to Service Level Agreements regarding all incidents and key performance indicators.Demonstrate comprehensive understanding of ITIL and ITSM processes (including Incident and Change Management).Proactively communicate and collaborate with customers, vendors, and offshore teams to address and resolve issues.