Professional Services Engineer (PSE) REMOTE on W2 Only

Professional Services Engineer (PSE) Location: REMOTE Contract – 6 month Experience with the following Infinera products: Focused on Deployment of new networks DTN-X FlexILS – MTC9, MTC6 ILS2 – OTC G30 Groove GX – G31, G32, G34c Tellabs/Coriant 7100 products Transmode TM3000, TM301 products G42 Raman applications Professional Services Engineer (PSE) – Scope Of Work: Description: Responsibilities: Expert in all supported releases of Infinera products Create customer-specific test plans for trials and demonstrations Leads Type Approval Tests and Regression Testing with Infinera Customers for new product releases Manage operational aspects of customer trials including: Tracking of faults, issues and feature requests Resolution of customer-identified problems Represent Global Service and Support in customer meetings Communicate progress clearly with upstream organizations Provide the primary technical interface into Infinera customers for all Services activities · Provide feedback/enhancements to Tier IV/PLM for inclusion in future product releases · Assist Tier IV to re-create customer issues in lab and assist in development of work-around and bug fixes · Represents Global Service and Support in pre-sale meetings to discuss Infinera Professional Services offerings · Identification and qualification of Professional Service opportunities · Qualification and provision of quotes and SOW for Professional Services activities including cost and margin analysis · Plan, manage and execute SOW/contract deliverables for Infinera Professional Services offerings · Develops and delivers in depth Method of Procedures for Professional Services activities · Participates in Technical Management meetings with customers and provides input into the action register · Entry, progression and closure of customer feature requests and inquiries into CRM system · Communication of Field Service Bulletins and Product Change Notices to customer · Review each release of Technical Documents for accuracy and completeness · Comprehensive technical analysis and audit of customer networks, audit report compilation and presentation to customer · Development of network specific migration strategies and procedures · Onsite and remote technical oversight for customer planned work activities · Answering customer questions on support for all supported Releases of Infinera products · Delivers technical assistance to Infinera customers from product trial through implementation · Leads customer Link Acceptance Testing and Integration of Infinera products into customer networks · Provides expert technical oversight and support to Deployment teams during deployment activities. · Validation of network designs provided by Systems Engineering · Managing and Supporting Infinera services partners during deployment and Professional Service activities · Delivers hands-on technical assistance and troubleshooting for resolving customer hardware and software issues · Analyzes and documents all actions taken toward resolving customer issues · Provides escalation of complex customer problems to TAC and Tier 4 · Contributes and assist in development of Knowledge Base content · Reviews each release of Technical Documents for accuracy and completeness · Capture debug logs and provide to TAC and Tier 4 for analysis Job Type: Contract Pay: $40.34 - $45.30 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Experience: Optical Network Engineer: 6 years (Required) DWDM/OTN: 5 years (Required) Infinera Products: 6 years (Required) Deployment of new networks: 6 years (Required) DTN-X: 4 years (Required) Tellabs: 5 years (Required) G30 Groove: 4 years (Required) Raman applications: 5 years (Required) FlexILS – MTC9, MTC6: 2 years (Required) ILS2 – OTC: 3 years (Required) GX – G31, G32, G34c: 5 years (Required) G42: 3 years (Required) Transmode TM3000, TM301 products: 3 years (Required) Work Location: Remote