ServiceNow Developer
About UsECCO Select is certified as a Women-owned, Minority-owned, Small Business Enterprise. We are a talent acquisition and advisory consulting company, specializing in providing people, process, and technology solutions for our clients’ needs. ECCO Select has experience in assisting our commercial and government clients successfully manage projects and programs that transform their business operations through a variety of IT solutions. We’re the talent behind the technology. To find out more about ECCO visit www.eccoselect.com.MUST BE W2 ONLY.Location: HybridSchedule: Mon – Fri, Time to Time (time zone)Position Title: ServiceNow Developer/Admin Summary: You will be responsible for the development, maintenance, and optimization of the ServiceNow platform. You will be a member of a team of ServiceNow administrators and developers, working closely with cross-functional teams to gather requirements, design solutions, and implement new features that meet business needs. The ServiceNow Administrator will also participate in project meetings, develop reports and dashboards, and train end-users on ServiceNow best practices.Responsibilities:Design, develop, and maintain ServiceNow applications, modules, workflows, and custom solutions.The development and implementation of ServiceNow solutions, ensuring high-quality code and adherence to best practices.Manage the ServiceNow platform, including upgrades, patches, and integrations with other systems.Collaborate with cross-functional teams to gather requirements, design solutions, and implement new features.Develop and maintain documentation, policies, and procedures related to ServiceNow.Participate in SCRUM meetings, including daily stand-ups, sprint planning, and retrospectives.Conduct code reviews and ensure adherence to coding standards.Develop and maintain ServiceNow APIs, web services, and integration points with other enterprise systems.Create and manage ServiceNow automation scripts and orchestration workflows.Troubleshoot and resolve issues related to ServiceNow applications, workflows, and custom solutions.Conduct platform assessments and provide recommendations for improvements.Provide technical expertise and support to other IT teams and business stakeholders.Design and implement ServiceNow security policies and procedures.Develop and maintain reports and dashboards in ServiceNow.Train and support end-users in the use of ServiceNow.Maintain and improve ServiceNow CMDB and Asset Management.Develop and maintain ServiceNow incident management and problem management processes.Skills & Experience:Bachelor’s degree in computer science or a related field or relevant experience.7+ years of experience as a ServiceNow Developer/Administrator.Strong understanding of ServiceNow modules, workflows, and custom applications.Knowledge of SCRUM methodology and experience working in an Agile environment.Proficiency in scripting languages such as JavaScript, HTML, and CSS.Experience with ServiceNow integrations, including REST APIs, LDAP, and SSO.Experience with ServiceNow ITOM, ITSM, and ITBM modules.Experience with ServiceNow HR, Security Operations, FSO, and Customer Service Management modules.Knowledge of ITIL best practices.Experience with ServiceNow Performance Analytics and Reporting.Experience with ServiceNow Service Portal and CMSOur CommitmentWe would love to have you join our team! ECCO Select is committed to hiring and retaining a diverse workforce. ECCO Select’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category.Equal Employment Opportunity is The LawThis Organization Participates in E-Verify