Automotive Internet Sales Manager- Ferman Chrysler Jeep Dodge Ram of New Port Richey

Job DetailsDescriptionFerman Automotive is seeking a driven, tech-savvy, and results-oriented Internet Sales Manager to lead and grow our digital sales operations. This role is responsible for managing all online sales leads, overseeing the Business Development Center (BDC) processes, maximizing conversion rates, and ensuring an exceptional customer experience from first digital touchpoint to showroom visit and vehicle delivery.The ideal candidate understands modern automotive retailing, CRM systems, digital marketing strategy, and performance management within a fast-paced dealership environment.ResponsibilitiesManage all incoming internet leads (OEM, website, third-party, chat, text, and social media).Ensure rapid response times and consistent follow-up to maximize conversions.Drive lead-to-appointment, appointment-to-show, and show-to-sale performance.Oversee daily BDC/Internet Sales team activity and accountability.Train, coach, and develop Internet Sales Consultants and BDC representatives.Monitor and enforce CRM usage, data accuracy, and process compliance.Create and maintain email, phone, and text communication templates and scripts.Track and report key performance metrics to dealership leadership.Collaborate with marketing vendors to improve lead quality and ROI.Manage online reputation and review response strategy.Ensure a seamless transition from online inquiry to showroom experience.Handle escalated customer concerns professionally and promptly.Maintain high customer satisfaction and CSI performance.Analyze digital advertising sources and adjust strategies as needed.Support inventory merchandising accuracy across digital platforms.Qualifications2–5 years of automotive sales, BDC, or Internet Sales management experienceProven track record of high internet lead conversion and appointment-setting performanceStrong working knowledge of dealership CRM systems Experience managing and coaching a sales teamData-driven mindset with ability to analyze KPIs and performance metricsStrong leadership, communication, and organizational skillsProficiency in digital marketing platforms and third-party lead providersAbility to enforce processes and maintain accountabilityExcellent customer service and conflict-resolution skillsFamiliarity with OEM programs and compliance standardsHigh level of professionalism and integrityValid driver’s license and clean driving record.Must be able to pass a pre-employment background screening and drug test.What We OfferCompetitive salary and bonus structureComprehensive benefits package including medical, dental, vision, and 401(k)Employee vehicle purchase and service discountsOngoing training and professional developmentA team-focused, performance-driven environment with strong leadership supportAbout FermanEstablished in 1895, Ferman soon became Tampa's first retail automobile dealer. Today, we're one of the largest employers in the Tampa Bay area with locations throughout Hillsborough, Pasco and Pinellas counties representing 12 brands of automobiles - BMW, Buick, Chevrolet, Chrysler, Dodge, Ford, GMC, Jeep, Mazda, MINI, RAM and Volvo.Still a family owned & operated business we embrace a simple philosophy. Provide a Guest-centered automotive experience with a relentless focus on Service, Selection and Value assuring 100% Guest Satisfaction. It's simple. But it's what makes us different.When you become part of Team Ferman, you'll join a company with a friendly, family-like atmosphere, significant opportunity for advancement with regard to income, responsibility and leadership...and a company with a history of strong ties to our local community and charitable partnerships. Make the decision to work with us and you'll be part of a world-class automotive organization reflecting stability and the opportunity to work alongside some of the best in our industry.