Real-Time Crime Center Specialist (As-Needed)

Real Time Crime Center Specialist Join our new Real Time Crime Center team and help make a real-time difference. The City is launching a new Real-Time Crime Center, and we are looking for motivated individuals who want to be part of this innovative public safety initiative. As a Real Time Crime Center Specialist, you will support officers in the field by monitoring calls for service, analyzing information, and providing critical updates that enhance officer safety and strengthen community safety. This position is ideal for individuals who enjoy technology, problem-solving, and working in a fast-paced public safety environment where your work truly matters. If you are dependable, detail-oriented, and interested in supporting public safety through technology and teamwork, we encourage you to apply. Provides real-time operational support by monitoring calls for service, reviewing crime data, and relaying critical information to assist officers and enhance public safety. Uses law-enforcement technology and databases to support investigations and identify emerging patterns. Works under the general supervision of a Police Sergeant and/or designee, who outlines work, occasionally reviews work in progress and periodically reviews completed work. Monitors police calls for service and live video feeds in real time, providing relevant information to support officer safety and enhance situational awareness. Searches law-enforcement databases to gather relevant information for officers, detectives, and command staff. Provides timely updates over radio or digital communications systems to support officer safety and investigative needs. Reviews crime reports and police calls for service to identify crime patterns and trends. Collects, organizes, and disseminates digital evidence, including video footage, images, and automated alerts. Prepares bulletins to inform Department personnel about persons of interest, vehicles, incidents, and other relevant crime information. Collaborates with regional crime centers and law-enforcement partners to share relevant information. Maintains logs, tracking systems, and databases to ensure accuracy and accessibility of crime information. Participates in department and community events to explain SMART Center functions and capabilities. Supports detectives by compiling background information and retrieving historical digital evidence. Stays informed about emerging practices, technology trends, standards procedures related to real-time crime centers in California. Performs other duties as assigned. Knowledge of law-enforcement databases, video management systems, and related law enforcement technology; contemporary investigative techniques; legal documentation procedures and requirements; crime terminology, incident types, and basic principles of criminal behavior; relevant local, state, and federal laws applicable to law enforcement data; principles and methods of conducting research; procedures and requirements for handling and maintaining law-enforcement records and documentation; methods for gathering, organizing, and interpreting real-time information; police radio procedures and standard communication practices; principles of recordkeeping; report writing techniques; business English, spelling, punctuation, and grammar; confidentiality requirements and laws related to law-enforcement data; principles of maintaining a diverse, equitable, and inclusive environment; effective customer service techniques. Ability to monitor multiple sources of information simultaneously and identify relevant details; access, interpret, and relay information from law-enforcement databases and video systems; exercise sound judgment under pressure; remain focused and detail-oriented while monitoring multiple information streams; maintain accurate logs, records, and digital evidence files; maintain confidentiality of law-enforcement and personal information; testify clearly and accurately in court proceedings or related legal hearings; communicate effectively, both orally and in writing, in fast-paced situations; follow written and oral instructions; work independently and collaboratively in a real-time law-enforcement environment; maintain composure during stressful situations; prepare clear and concise informational summaries and bulletins; adapt to changing demands, technology updates, and emergent incidents; work with persons from diverse social, cultural and economic backgrounds as well as a variety of work styles, personalities and approaches; establish and maintain effective and cooperative working relationships with City employees and the general public; provide effective customer service. Skills in using a personal computer and applicable software, including public safety applications, video platforms, and data systems; analyzing information quickly and applying sound judgment during evolving situations; multitasking while remaining attentive and detail-oriented. Minimum Qualifications: Education: Graduation from high school or the equivalent. An associate degree or 60 semester units at an accredited college or university in criminal justice, public safety, information technology, or a related field may substitute for one year of the required experience. Experience: Two years of recent, paid work experience in law enforcement support or criminal analysis support. Experience must have included providing customer service. Licenses and Certificates: None. Desirable Qualifications: Possession of a valid California P.O.S.T. certificate; experience working for a law enforcement agency; investigative/detective experience in law enforcement; experience using law-enforcement databases, video systems or ALPR technology. Applicants must file a clear, concise, completed on-line City application with the Human Resources Department by the filing deadline. Note: You must submit a copy of your college diploma/transcript. Applicants who indicated receipt of degree from a foreign institution must provide United States degree and credential equivalency verification along with a copy of your college diploma/transcript. All materials must be received in the Human Resources Department no later than close of business on the application closing date. Please attach a scanned copy of your college diploma or transcript to your online application. Failure to do so may result in your application being disqualified. An on-line City application and required supplemental questionnaire must be completed to be considered for this position. All applicants will be reviewed and only those candidates determined to be most qualified for the position on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Resumes, CVs and cover letters are not reviewed as part of the application screening process. Candidates who have successfully completed all prior phases of the selection process be subject to a thorough background investigation. The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Requests for accommodations: Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three workdays prior to the examination.