Playtest Operations II

IDR is seeking a Playtest Operations II to join one of our top clients for an opportunity in Los Angeles, CA. In this role, you’ll own end-to-end participant recruiting operations for playtests and qualitative research studies, partnering closely with researchers and operations stakeholders to deliver high-quality, on-time recruiting outcomes. This is a great fit for someone who enjoys building reliable processes in a fast-paced, consumer technology / gaming environment while maintaining strong standards around privacy, compliance, and participant experience.Position Overview for the Playtest Operations II:Own end-to-end participant recruiting delivery for playtests and qualitative research, from intake alignment through scheduling, confirmations, and show-rate managementManage participant communications at scale with clear, consistent outreach and follow-upsPartner with researchers to support screener development, sampling approaches, and quota/criteria alignmentTrack recruiting health signals (e.g., no-shows, replacements, cycle time) and drive practical process improvementsCoordinate with external vendors as needed to ensure execution quality and timeline adherenceRequirements for the Playtest Operations II:3+ years of experience in research operations, user research, participant recruiting, or a closely related roleDemonstrated ability to independently manage recruiting logistics across multiple concurrent studiesStrong working knowledge of qualitative research recruiting practices (screening, quotas, participant quality controls)Experience managing scheduling, attendance tracking, and incentive workflows with high attention to detailAbility to operate with discretion and sound judgment when handling sensitive participant data and supporting privacy/compliance standardsWhat's in it for you?Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry leading organization.Why IDR?25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramDedicated Engagement Manager who is committed to you and your success.Medical, Dental, Vision, and Life InsuranceClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.