Housing Clerk

POSITION SUMMARY: Performs a variety of clerical support duties that include organizing and filing records, answering telephones, greeting visitors, delivering flyers and other documents to residents, faxing and scanning documents. ESSENTIAL FUNCTIONS: Organizes, files, and retrieves correspondence, documents, and records; Provides excellent customer service to internal and external customers; Greets department visitors; Answers department telephone, takes messages, and directs incoming calls appropriately; Delivers and retrieves mail and distributes accordingly; Assist with copying and scanning of forms and documents; Assist with organizing meetings by preparing facility with snacks and beverage setup, signage, displays, audio-visual equipment, and other meeting needs; Delivers flyers and other documents to residents; Prepares documents, packets, and provides assistance with residential move-in, exiting, and annual home inspections as well as yard inspections; Maintains files up to date by filing daily activities reports and correspondence information into proper filing systems; Establishes and maintains new resident files; Assist with annual and interim recertifications; Generates, monitors, and closes work orders, performing post-completion resident contact to confirm quality of work and resident satisfaction; Maintain timely control of office supplies and maintains inventory; Other related duties as assigned and required. MINIMUM REQUIREMENTS: High School Diploma or it’s equivalent G.E.D; Six months clerical experience; Bilingual – English/Spanish; Must possess a valid Texas driver’s license and be insurable or be able to attain within six months of hire; Must be able to successfully pass a post-offer drug screen and criminal history background investigation. KNOWLEDGE, SKILLS, AND ABILITIES: Proficient in MS Office applications; Ability to maintain alpha and numerical filing system; Ability to handle multi-phone line system; Ability to take and relay accurate messages; Must possess good writing proficiency, typing skills, reading comprehension aptitude and proofreading skills; Must be able to efficiently handle multiple tasks; Must have excellent organizational and interpersonal skills; ability to occasionally travel out of town; Must be able to effectively communicate with all levels of management and external customers. PHYSICAL REQUIREMENTS: While performing the essential functions of this position, the employee is frequently required to sit, talk, and hear. The employee is occasionally required to reach with hands and arms. The employee is occasionally required to lift up to 25 pounds. The vision requirements include: close vision, peripheral vision and ability to adjust focus. This description is a summary of principle responsibilities and is not intended to include all duties which may be assigned.