CUSTOMER SERVICE REPRESENTATIVE

Come work and ride with us. When you work at CFMOTO USA, you will have a role in crafting a legacy of excellence, driven by the relentless pursuit of adventure. To work here is to be a part of a Midwestern family committed to fostering an inclusive and supportive environment where your unique strengths are respected, depended upon, and celebrated every day. Beyond the workplace, our shared passion for powersports extends to create lasting bonds. From spirited conversation to unforgettable adventures, we're more than just colleagues; we're a tight-knit crew, supporting one another on extraordinary journeys. Whether you're a seasoned expert or a fresh talent, we welcome individuals who are passionate about powersports and determined to make a difference. Joining our team means embracing the spirit of adventure, the thrill of innovation, and the joy of witnessing your efforts and creations making an impact on the lives of riders everywhere. If you seek a career that ignites your soul, challenges your skills, and blurs the line between work and play, then CFMOTO USA is the place for you. Ready to embrace a career that feels more like an adventure? Please send your resume and cover letter to HR@cfmotousa.com. In the subject line, be sure to indicate the title of the position you are applying for. CUSTOMER SERVICE REPRESENTATIVE The Customer Service Representative is responsible for providing CFMOTO customers (typically end-users), and potential customers with product information, and support for questions and complaints regarding products. Emphasis is on world class customer service that is a competitive advantage and contributes to the growth of the business. ESSENTIAL DUTIES & RESPONSIBILITIES Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO Powersports Acts as a liaison between the customer and CFMOTO Operations Identifies process improvements that facilitate a high level of customer satisfaction internally and externally. Proactively communicates in a timely manner with external dealers/customers about order verification, order status, pricing, shipment status, accounting and quality issues. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests. Communicates, confirms, and conducts follow up regarding service support issues such as, but not limited to: parts, manuals, flat rates, vehicle status, and training. Promotes dealer/customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues. Responsible for answering Company’s main phone line and directing calls to appropriate person and / or department. Special projects as assigned QUALIFICATIONS EDUCATION & EXPERIENCE REQUIRED High School diploma or equivalent 2 – 4 years previous experience in similar role Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint) High level negotiation and dispute resolution skills Ability to work in a fast paced and changing environment EDUCATION & EXPERIENCE PREFERRED Bachelor’s degree Powersports industry knowledge/experience strongly preferred ADDITIONAL INFORMATION All applicants must be eligible to work in the US Core business hours are Monday – Friday, 8 am – 5 pm; ability to work required hours onsite required. Working conditions are normal for an office environment