Wine Educator for Private Events

Job Title: Private Events Wine Educator Department: Tasting Room & Events Reports To: Senior Hospitality Manager Classification: Non-Exempt Nature of Role & Responsibilities The Bundschu Company Private Events Wine Educator serves as a warm and knowledgeable ambassador of the Bundschu Co. brand, delivering exceptional hospitality experiences for private event guests at both Gundlach Bundschu and Abbot's Passage properties. This role is responsible for hosting private tastings, tours, and special event groups while ensuring each guest experience is welcoming, organized, and memorable from start to finish. The ideal candidate thrives in a guest-facing environment, enjoys connecting with people through wine and hospitality, and takes pride in creating polished, seamless experiences. This role supports event setup and breakdown, maintains event spaces, and works collaboratively with the hospitality and events teams to execute successful private events. A flexible schedule, including weekends and occasional evenings, is required. Duties & Responsibilities Private Event Hosting & HospitalityHost private tastings, tours, VIP experiences, wedding groups, and corporate events at Gundlach Bundschu and Abbot's PassageDeliver exceptional hospitality while acting as a knowledgeable and engaging brand ambassador for Bundschu Co.Educate guests on winery history, wines, farming practices, and hospitality offeringsProvide elevated customer service and anticipate guest needs throughout the event experienceSupport achievement of departmental sales goals, wine club sign-ups, and guest data collection initiatives Event Setup & BreakdownAssist with event setup and cleanup before and after private eventsPrepare tasting spaces, tables, wine service stations, menus, and event materialsSupport culinary vendor coordination and general event readinessAssist with opening and closing hospitality spaces as neededMaintain clean, organized, and well-stocked event and tasting areas Guest Service & Administrative SupportRespond professionally and promptly to guest questions and inquiries during eventsUtilize reservation and POS systems including Tock, Tripleseat, and AMSSupport guest check-in, wine purchases, and club sign-up processesAssist with maintaining accurate customer information and event details within POS systemsCollaborate with hospitality, culinary, facilities, and events teams to ensure smooth event executionSupport additional departmental tasks and special projects as assigned Core Competencies Hospitality ExcellenceCreates welcoming, memorable guest experiences through genuine hospitality and professionalismMaintains a friendly, polished, and positive demeanor in all guest and team interactionsDemonstrates strong communication and interpersonal skills Wine Knowledge & Brand AmbassadorshipPassionately shares wine knowledge and Bundschu Co. history with guestsRepresents the brand with enthusiasm, professionalism, and authenticityContinuously builds product knowledge and hospitality expertise Organization & TeamworkDemonstrates strong attention to detail and organizational skillsWorks collaboratively and flexibly in a fast-paced hospitality environmentAssists teammates proactively to support successful events and daily operations QualificationsMust be at least 21 years of ageHigh school diploma or equivalent requiredMinimum 1+ years of hospitality or customer-facing experience preferredWine industry or restaurant experience preferredStrong interest in wine, hospitality, and guest experienceFlexible availability including weekends, holidays, and eveningsAbility to quickly learn POS and reservation systems including AMS, Tock, and TripleseatProfessional communication style and polished appearanceReliable, punctual, and dependableAccess to reliable transportation between winery properties as needed Physical RequirementsMust be able to work weekends, evenings, holidays, and scheduled eventsRegular work requires standing, walking, bending, lifting, and stretchingMust be able to stand for extended periods of time (up to 8 hours)Ability to lift and carry up to 40 lbs. with assistanceMust be able to work at both Gundlach Bundschu and Abbot's Passage Winery locations as needed