Manager On Duty

DescriptionThe Fredericksburg Field House is currently accepting applications for Manager on Duty. The Manager On Duty (MOD) plays a key role in the property's overall operation. The MOD may be required to open and close the building. During assigned shifts, the MOD oversees the customer service experience and resolving issues that may arise. The Manager on Duty is the General Manager's direct representative and speaks on their behalf when they are not available.Essential Duties and ResponsibilitiesOpen the building at the start of each dayMonitor the entire facility and enforce policies, rules, and proceduresMonitor frontline staff members to ensure minimum performance standards are metBe knowledgeable of all price plans, leagues, and eventsManage the response to in-person, telephone, and email inquiries about programs and schedulingProvide courteous and friendly service to all guestsRespond to all incidents, accidents, injuries, and altercationsResolve all guest concerns and/or direct to appropriate Manager for resolutionComplete and file required reports and submit to the appropriate approval chainMaintain confidentiality with guest and employee informationProvide guests and prospective participants with enthusiastic and informative facility toursDevelop relationships with customers, building tenants, and other key operatorsSecure the building at the end of each dayOther duties as assigned by Directors and/or General Manager RequirementsMust be at least 18 years of ageMinimum 1 year supervisory experienceExcellent communication skills, both verbal and writtenExtremely professional in appearance, demeanor, and communicationDetail-oriented and have outstanding organizational skillsAbility to handle high-volume, difficult and/or stressful situationsAbility to multitask and prioritizeAbility to work well in a group settingAbility to work irregular shifts to include evenings, nights, weekends and holidays as neededQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Language Skills: Ability to read, analyze, and interpret technical procedures, or governmental regulations in English. Ability to complete incident reports that accurately describe what occurred. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Proficiency in languages other than English is a plus.Mathematical Skills: Ability to calculate seats remaining to ensure the number of spectators remains below established limits. Ability to make change given cost of services and amount tendered.Reasoning Ability: Ability to apply sound judgment in the resolution of conflicts that may arise.Computer Skills: To perform this job successfully, an individual should have knowledge of Google suite and the operation of Window-based PCs and peripherals (e.g. printers, scanners, barcode readers, cameras, etc.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Standing: Constantly (>66%)Sitting: Rarely (: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.:The Manager on Duty is normally in a temperature and humidity-controlled environment, but may be exposed to outside weather conditions on occasion.The noise level in the work environment is usually moderate to loud.