Customer Services Representative - Seasonal

Why Choose Suddath to "Move" Your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.Job Title Communicate with customers and vendors in order to monitor flow of shipment movement while providing excellent customer service.Essential Duties and Responsibilities: Communicate and respond promptly with transferees and agencies regarding shipment's movementMonitor and track shipment status to ensure delivery dates are metRecord/update computer system with notes regarding changes and communications including survey feedbackProvide all necessary shipment information to client and government agenciesCommunicate with transferees and outside vendors of necessary shipment specifics or special needsCoordinate offsite services with vendors in various marketsResolve transferee complaints and issuesComplete all administrative procedures related to clients' movesInterface with other department personnel regarding pricing or service related issuesMaintain accurate records and audit documents for accuracyAbility to work overtimeJob Skills Required: Excellent verbal and written communication skillsHighly customer service orientedAbility to prioritize and re-prioritize as situations and needs change throughout the workdayAbility to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize workExcellent teamwork and interpersonal skills requiredExcellent attention to detail and follow throughAbility to develop and maintain positive working relationships with internal and external customersQualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience: High school diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience. Prior experience in the moving industry preferredLanguage Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Excellent customer service and oral/written communication skills required.Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Computer Skills: To perform this job successfully, an individual should have knowledge of MS Word and MS Excel. Must have strong data entry skills.Certificates and Licenses: No certifications neededSupervisory Responsibilities: This job has no supervisory responsibilities.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.