Workforce Manager

Workforce Experience ManagerFunction: Workforce Experience (WFx)Team: Onboarding & Talent ExperienceRole Type: Management | People Manager | Client‐FacingLocation: Seattle/Bellevue/Redmond areaWork Location- starting with WFH and moving to onsite from Branch officeTravel- 20% to Indianapolis (2-3 times a year)Salary Range- $70k to $75k baseRole SummaryThe Workforce Experience (WFx) Manager is a strategic, client-facing leader accountable for enterprise onboarding governance, workforce readiness, and full consultant lifecycle experience across a multi-client portfolio.This role provides strategic leadership over governance and compliance escalations across onboarding and early-tenure experience, ensuring Day 1 readiness, consultant lifecycle quality, compliance integrity, and audit defensibility at scale. It is accountable for defining and evolving the WFx operating model, driving standardization, scalability, and continuous improvement across systems and processes in collaboration with stakeholders, clients, payroll, compliance, legal, and our global delivery team (including India GCC).Core Accountability AreasEnterprise Onboarding Governance & Operating Model OwnershipOwn and continuously evolve the onboarding governance framework, ensuring scalability, consistency, and compliance across all client portfoliosEstablish Day 1 readiness initiatives, overseeing system setup, client documentation, VMS alignment, payroll accuracy, and access provisioningServe as final escalation authority for complex onboarding exceptions, compliance, and workforce readiness decisionsDrive alignment and data integrity across ATS, VMS, HRIS, and payroll platforms at scaleDefine and implement quality assurance models, audit mechanisms, and control points across onboarding operationsStrategic Client & Executive Stakeholder LeadershipAct as astrategic partner to client leadership, influencing onboarding strategy, experience design, and service delivery modelsLead executive-level governance forums, including Quarterly Business Reviews, with data-driven insights, risk trends, and forward-looking recommendationsOwn high-impact escalations across onboarding, payroll, and talent experience, ensuring resolution and stakeholder alignmentDrive proactive stakeholder engagement strategies to mitigate risk and strengthen client relationshipsConduct regular stakeholder check-ins and meetings with client partners, staffing leaders, payroll, compliance, and internal teamsLead new client acquisitions and expansions by designing onboarding frameworks aligned to client-specific onboarding and service requirementsRisk Management, Escalation Strategy & Compliance OversightEstablish and lead a structured escalation and risk management framework across onboarding and early lifecycle processesManage Talent Experience escalations for assigned client portfolio, ensuring continuity beyond Day 1Ensure audit readiness and compliance adherence across all onboarding documentation, agreements, and workflowsOversee payroll risk mitigation, including systemic issue identification, root cause analysis, and long-term corrective actions in collaboration withIdentify enterprise-level risks and implement preventative controls, escalating systemic concerns to leadership as neededPartner with legal & compliance to identify and align risk functions with regulatory and contractual requirementsOperational Excellence, Documentation & StandardizationOwn the WFx documentation strategy, ensuring standardized, scalable, and audit-ready work instructions and templatesGovern the WFx Training Library as the single source of truth, driving adoption and consistency across global teamsLead continuous improvement initiatives across onboarding workflows, systems, and service delivery modelsDrive automation and process optimization efforts to improve efficiency, accuracy, and scalabilityEnsure consistency in subcontractor and employee agreement processes, including redlining and execution workflowsMetrics, Insights & Experience StrategyDefine and own the WFx performance framework, including KPIs, SLAs, and experience metrics across onboarding and early tenureDeliver executive-level reporting and insights on onboarding performance, risk trends, and experience outcomesLead CSAT, NPS, and early-tenure feedback strategies, translating insights into measurable service improvementsLeverage data to drive strategic decisions, operational enhancements, and client value creationEstablish predictive analytics and trend analysis capabilities to proactively address experience and operational risksWorkforce Lifecycle & Experience ContinuityOversee end-to-end workforce lifecycle transition from onboarding into ongoing Talent Experience ownershipGovern consultant extensions, workforce planning alignment, and post-hire experience continuityEnsure consistent execution of client-specific onboarding programs, including remote and global orientationsLead asset management and recovery strategies across client portfoliosManage 30‐60‐90 day feedback programs, tracking outcomes and trends across client portfolioGovern consultant redeployment and exit strategies for client portfolioOrganizational Leadership & Global Capability BuildingLead and develop a multi-layered onboarding organization, including managers, leads, and specialists across global delivery teamsDefine organizational structure, capacity models, and workforce planning strategies to support growth and scalabilityEstablish performance management frameworks, succession planning, and leadership development pipelinesDrive capability building across global teams (including India GCC), focusing on decision-making, risk assessment, and service excellenceFoster a culture of accountability, continuous improvement, and operational rigor aligned to WFx standardsSuccess Measures (Outcomes-Based)Enterprise-level Day 1 readiness with minimal downstream defects and reworkSustained reduction in preventable escalations, compliance risks, and payroll errorsStrong performance across audits, regulatory compliance, and internal governance reviewsMeasurable improvement in consultant experience (CSAT/NPS) and early-tenure outcomesScalable, standardized onboarding model supporting multi-client growthDemonstrated leadership bench strength and internal talent progressionRequired Skills & CapabilitiesExecutive-level leadership and organizational development capabilityStrong strategic thinking with the ability to translate vision into scalable operating modelsAdvanced risk assessment, decision-making, and governance expertiseExceptional stakeholder management, including executive client engagementDeep understanding of workforce operations, onboarding, payroll, and compliance ecosystemsProven ability to lead in complex, multi-client, and global delivery environmentsEducation & Experience5–10 years of experience in Workforce Experience, US HR Operations, Talent Experience, or related fieldsStaffing Industry Experience managing Onboarding and Talent ExperienceSignificant leadership experience managing global teamsExperience designing and scaling operating models across multi-client environmentsStrong familiarity with global delivery structures, including India GCC modelsBachelor's degree required in Human Resources, Operations, Business Administration or a related field