JIRA End User Support Specialist- Visa Independent

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Shrive Technologies LLC, is seeking the following. Apply via Dice today!Required Skills & Experience3+ years in a Jira end user support, adoption or training roleStrong facilitation and training delivery skills — comfortable presenting to technical and non-technical audiencesSolid Jira Software and Jira Service Management end user knowledgeExperience in agile environments — Scrum and Kanban coaching experience preferredStrong written and verbal communication skillsExperience managing a helpdesk or service desk functionFamiliarity with change management communication best practicesKey ResponsibilitiesDesign and deliver Jira and Agile training programmes — onboarding, re and advanced sessionsManage the CoE service desk queue — triage, resolve and escalate user requestsDrive Jira adoption across the organisation — track metrics, identify low-adoption teams and run targeted engagement campaignsHandle minor enhancement requests — custom views, filters, basic board configurations and simple dashboards within approved standardsLead end user change communications and training for each phase of the Jira redesign rolloutProduce and maintain self-service training materials — guides, videos and FAQs