Customer Pricing Manager

Customer Pricing ManagerAt DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.The Customer Pricing Manager leads the execution, governance, and performance of pricing across assigned accounts. This role manages Commercial and Strategic Pricing Analysts and ensures pricing strategies align with customer-specific objectives, including revenue growth, margin optimization, and risk management. The role provides leadership on pricing decisions, supports complex scenarios, and ensures consistency, accuracy, and compliance across all pricing activities. It serves as a key partner to Sales, Contracts, Finance, and Operations to drive commercially sound, customer-aligned outcomes.Job Responsibilities:Lead, develop, and manage a team of Commercial and Strategic Pricing Analysts supporting customer accountsOversee pricing execution and analysis for all customer pricing activitiesEnsure customer pricing strategies align with revenue, margin, and contractual commitmentsProvide direction and oversight on complex, high-value, or high-risk customer pricing decisions and escalationsReview and approve non-standard customer pricing requests, deviations, and exception scenariosPartner with Sales, Contracts, Finance, and Operations leadership to align pricing decisions with customer agreements and commercial strategyEnsure compliance with customer contracts, pricing policies, and governance frameworksDrive consistency in pricing approaches across customer accounts while maintaining flexibility for bespoke scenarios where requiredMonitor customer pricing performance, margin trends, and risk exposure across accountsSupport customer audits, pricing disputes, and contract compliance reviewsEstablish priorities and allocate team resources based on customer needs, deal complexity, and business impactMentor and develop team members, including coaching on customer strategy, agreement interpretation, and stakeholder managementIdentify and drive improvements in customer pricing processes, execution, and governanceOther responsibilities, as assignedJob Requirements:Bachelor's degree in finance, economics, mathematics, statistics, or related field preferredProgressive experience in customer pricing, contract pricing, or commercial strategyPrior leadership or people management experience preferredStrong understanding of customer agreements, pricing structures, and commercial riskProven ability to manage complex and non-standard customer pricing scenariosStrong analytical, organizational, and problem-solving skillsAbility to influence cross-functional stakeholders and support commercial decision-makingExcellent written and verbal communication skillsHigh level of business judgment and attention to detailAbility to manage multiple priorities in a fast-paced, customer-driven environmentBenefits:Competitive Salary + bonus401(k)/ Retirement savingsComprehensive Benefits (medical, dental, vision, life and disability coverage)Friendly work environmentPaid vacation/holidays