Guest Services Supervisor

Q CASINO + RESORTGuest Services SupervisorBASIC FUNCTIONManages, informs and directs all guest services team members. Provides cash to the appropriate personnel throughout the facility. Maintain and reconcile all vault activities and reconcile all Western money machines. Responsible for complying with BSA requirements, internal controls, policy and procedures and union contract.ORGANIZATIONAL RELATIONSHIPSReports to: Director of Casino RevenueSupervises: Guest Services RepresentativesSpecific Duties And ResponsibilitiesKnow & carry out all internal controls.Supervise guest services reps.Calculate and complete casino and all other operational deposits.Performs exchanges with guest service reps.Calculate soft count totals and take possession of funds after verification.Issues jackpot checks.Prepares and issues disciplinary notices to team membersRecords guest service rep over and shorts.Reviews exception reports with employees.Communicates with Director of Guest Services concerning any employee issues that arise.Installs ribbons for printers, calculators and various equipment.Trains, manages staff members and enforces procedures Records or completes information on Currency Transaction Reports electronicallyMaintains and signs off on multiple transaction logs and monetary instrument logs.Controls receipts and disbursement of vault activityFollow and understand union contract.Schedule and plan employee breaks and lunches.Decide when to send people home during slow periods.Fills and Reconciles Western Money machines.Acts on guest/ team members concernsReviews employee errors and follows up when necessary.Manages Guest Services activitiesRequired to manage Schedules for RepsOther duties as assigned.Education, Training And ExperienceHigh School diploma, some post-secondary education preferredPrior cash handling experience preferredPrior guest service experience preferred2-5 years supervisory experience preferred.STANDARDS OF PERFORMANCERead and understand internal controls.Good oral and written communications skills.Excellent customer service skills.Decision-making ability to determine variance factors and check approvals.Very strong math skills.Proficient in operation of currency equipment and calculators.Ability to handle large sums of money.Able to handle busy work environment.Mental And Physical RequirementsWalking and standing for long periods of time.Stooping, kneeling, crouchingTalking, hearingRepetitive motionAble to lift/move up to 50 lbs.WORKING ENVIRONMENT AND CONDITIONSInside work environment.Loud noise levels (slot machines)Exposed to cigarette smoke.EQUIPMENT AND TOOLS General office equipment including, but not limited to:CalculatorComputerTelephoneRadioOtherJet sortsCurrency counterEmbosserCheck processing equipmentNew WaveWestern money machinesCoin counter