Tenant Relations Specialist

Job Summary: We are seeking a Client Relations Specialist to join our team. The ideal candidate will be responsible for managing client relationships, providing exceptional customer service, and supporting various administrative tasks. Duties: - Handle client inquiries and provide information about services - Maintain client records and update databases with interactions - Assist in resolving client issues or complaints in a timely manner - Collaborate with the sales team to upsell services - Conduct data entry tasks accurately and efficiently - Support the team with real estate administrative tasks as needed - Utilize CMMS software for facilities management purposes - Demonstrate conflict management skills when handling challenging situations - Utilize legal administrative knowledge for documentation purposes Assist with special projects Perform other related duties and assignments as required Handle leasing activities; lease renewals, follow up with prospects and pre screenings QUALIFICATIONS: Ability to multi-task and adapt to changing priorities Must interact effectively with all levels of employees and external contacts Ability to function effectively in a collaborative team-oriented environment Ability to work independently with minimal supervision Detail oriented, organized and calm under pressure Knowledge with rental software a plus (rent manager) Maintain the highest standards as established by Assist team effort in any way possible Act responsible and in the best interest of the property Strong communication skills with the ability to build rapport with clients High school education Proficiency in data entry and maintaining accurate records Courteous, pleasant voice, service-oriented, personable, outgoing, friendly, intelligent, flexible, quick thinker, honest, competitive, assertive, detail-oriented, and organized Sales motivated Previous experience in customer relationship management or a related field is preferred LANGUAGE SKILLS: Ability to read, write and comprehend simple instructions, correspondence, memos and reports. Ability to effectively present information in one-on-one and small group situations to residents, clients, and other employees of the organization. Bilingual a must (Spanish). Join our team as a Client Relations Specialist and be part of a dynamic environment where your skills will be valued and developed. Job Type: Full-time Pay: From $18.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: Monday to Friday Ability to Relocate: Waukegan, IL 60085: Relocate before starting work (Required) Work Location: In person