Vice President, Outreach and Drop In Services

Vice President, Outreach and Drop-in ServicesReporting to the Chief Operating Officer (COO), the Vice President, Outreach and Drop-in Services is an executive position overseeing Breaking Ground's portfolio of street outreach programs including government funded Street to Home and Safe Operations Support (SOS) and privately funded Connect to Care contracts, the Queens Drop-in Center, and various other grant funded programs. As part of the executive team, the Vice President will provide leadership within the organization and represent Breaking Ground to external stakeholders.This department plays an integral role in Breaking Ground's overall mission by providing the foundation for individuals and families to make a successful transition from homelessness, through immediate services and long-term support once people have been housed. Our staff provide wrap around services and access to case management, harm reduction, mental health and medical care, etc. Direct service and operations staff utilize a trauma informed and harm reduction approach to provide critical services to clients/tenants including crisis intervention, incident management, and supportive counseling.The Vice President will oversee a leadership team of approximately three senior management staff and a department team of nearly three hundred employees.ESSENTIAL DUTIES:Attract, develop, coach, and retain high-performance team members, empowering them to elevate their level of responsibility, span of control, and performanceServe as a member of the Executive Council to establish, monitor, measure and achieve Breaking Ground's strategic goals and objectivesIdentify and articulate department performance objectives and needs in regular consultation with Executive CouncilRecommend timelines and resources needed to achieve the programs' goalsManage department and individual program budgets (>30M annual) and promote fiscal responsibilityManage to Key Performance Indicators (KPIs) and implement portfolio specific policies and proceduresAdhere to contractual and regulatory guidelines across the entire departmentEnsure programs successfully meet and exceed operational and fiscal benchmarks.Partner with the Agency Medical Director and align to guide the work of primary care and behavioral health services within the department.Ensure service delivery utilizes best practice approaches aligned with industry standardsPursue new opportunities and the start-up of new programs and initiativesDevelop systems to ensure consistent, high-quality project managementLead development of inter-team communication and cohesiveness, sustaining culture and supporting staff during organizational growth and new external relationshipsDevelop systems, processes, and tools to better support the facilitation, collection, and sharing of knowledge that is generated by programsBuild significant relationships with internal and external stakeholdersEnsure key project outcomes and/or policy, advocacy, and legislation are evaluated and leveraged for maximum community and organizational impactProvide regular reports to C-suite leadership, other departments, the board of directors and foundationsIn partnership with External Affairs, cultivate foundation and philanthropic relationships to advance new and innovative program design within the departmentRepresent Breaking Ground on relevant committees and work groups, speaking engagements, conference panels, trainings, etc.Performs other related duties as assignedMINIMUM QUALIFICATIONS:Master's degree in Public Health, Non-Profit Management, Social Work, or related fieldsExtensive career experience in non-profit, health and human services, housing, and/or related sectorsExperienced leadership professional with 10+ years senior leadership/executive experienceAdvanced managerial skills including supervising people managers and demonstrated success at building an effective teamAdvanced experience/understanding/knowledge of local/state/federal affordable housing, homeless services, mental health, and substance use landscape, policy, funding, and best practice service approachesKeen business acumenExpertise managing and leading large projects/programs/departments through consistent organizational growthExtensive experience with program development, government contracts and private grants, budgeting, and complianceDemonstrated competency of social services practices, compliance, and regulations with a strong commitment to excellenceDemonstrated ability to effectively communicate and partner with government agencies and other internal/external stakeholdersAbility to manage multiple significant priorities, including complex and time sensitive projectsProficiency in commonly used technology platforms and software, and custom databases