TECH & MAINTENANCE SPECIALIST/GAME GUIDE

Company Overview Escape Code is a top-rated entertainment venue known for delivering exceptional customer experiences through immersive escape room adventures. Our commitment to excellence and innovation has earned us a leading reputation in the fun and games industry, inspiring us to continually elevate our standards. What We Need We are looking for a versatile Tech & Maintenance Specialist/Game Guide to ensure our immersive worlds remain seamless, safe, and functional. You will be focused on both the low-voltage, technical side of the business as well as facility maintenance in our high-traffic facility. One hour you might be troubleshooting a controller or wiring a magnetic lock; the next, you might be repairing a drywall scuff or adjusting a door closer. If you enjoy a job where no two days are the same and your work directly impacts the "magic" of the player experience, we want to hear from you. Key Responsibilities Game Electronics & Props: Install, troubleshoot, and repair low-voltage wiring, sensors (IR, RFID, Reed), buttons, switches, and custom controllers. Facility Maintenance: Perform routine repairs including painting, drywall patching, hardware replacement, and ensuring the property looks and functions like new. Hardware & Carpentry: Maintain and reinforce doors, locks, and physical puzzles to withstand heavy daily use. Preventative Care: Conduct weekly audits of game rooms to identify and fix wear-and-tear before it leads to "game down" situations. Vendor Coordination: Occasionally source parts or work with specialized contractors (HVAC, Electrical) for larger facility needs. Qualifications Technical Proficiency: Strong understanding of low-voltage DC circuits and basic electronics. Handyman Skills: High comfort level with power tools and general facility repair (painting, hardware, basic carpentry). Problem Solver: Ability to think on your feet and create "quick-fix" solutions that keep games running during busy shifts. Detail Oriented: You notice the small things—a loose screw or a flickering LED—before the customers do. Experience: Previous experience in property maintenance, AV installation, or hobbyist electronics is a major plus. Game Guide The most time-intensive part of the job will be working on our team of Game Guides. Welcoming guests and running our various games will be your primary responsibility until technical or maintenance attention is required. Game Guides are responsible for the guest experience from the time a team enters the door until we thank them for visiting us at the end of the game. Specifically a Game Guide will: Greet guests as they enter the building with passion and energy! Check them in via our booking system. Brief them about the rules, game strategy and story. Answer any questions they may have. Closely monitor their game via audio and video from the control room. Communicate with them as needed during the game. Quickly reset the room for the next team. Speed and extreme attention to detail is mandatory. Answer phone calls, respond to emails and make bookings. Additionally, staff is responsible for cleaning the property as needed to ensure an atmosphere of excellence is maintained. The prime candidate will: Smile a lot, know how to have fun and enjoy interacting with people. Have a strong work ethic understanding that our business keeps an extremely tight schedule. Be detail oriented. Have a steady work history. Be able to resolve unexpected problems as they arise. Be able to multi-task. Have fantastic communication skills. Have at least basic computer knowledge. (Sending emails, basic troubleshooting when apps or computers aren't functioning properly, etc.) IMPORTANT: This is a long-term, permanent position and is not designed for those looking for short-term or seasonal work. > To ensure you have read this entire description and possess the extreme attention to detail required to maintain our immersive worlds, please include the exact phrase "LONG-TERM TECH SPECIALIST" at the very top of your cover letter or in a prominent place in the application. Applications without this exact phrase will be immediately disqualified. Application must be filled out ON OUR WEBSITE at www.escapecode.tv/jobs. Thank you. Job Type: Part-time Pay: From $20.00 per hour Expected hours: 24 – 40 per week Benefits: Employee discount Paid time off Application Question(s): Are you seeking a long-term, permanent position rather than short-term or seasonal work? Do you have basic comfort and experience using power tools and troubleshooting low-voltage electronics?" In one or two sentences, describe a time you had to quickly fix a mechanical or electronic issue (or similar) under pressure. Do you understand that the majority of your time will be spent engaging with customers, running games via a computer and monitor and reseting games to be ready for the next group...and that technical/maintenance duties will be handled as necessary? Are you able to perform the essential functions of this position, including lifting up to 40 pounds and handling light construction and maintenance duties, with or without reasonable accommodation? Are you skilled in low voltage wiring with the ability to install, troubleshoot and repair magnetic locks, entry keypads, inputs, buttons, controllers and other props and devices? If yes, briefly tell us about your experience. Are you available to work evenings, weekends, and holidays as required by our booking schedule? (This position requires afternoons, late nights and weekends.) IMPORTANT ADDITIONAL STEP REQUIRED: Do you agree to submit an application on our website at www.escapecode.tv/jobs? This step is REQUIRED. Copy and paste the link, www.escapecode.tv/jobs, into a browser and fill out the form in detail. Submission of the Indeed application is step one and submission of our additional application is step two. BOTH STEPS must be completed. Please fill out the application within the next 24 hours. We WILL NOT respond until the application is submitted. Ability to Commute: Branson, MO 65616 (Required) Work Location: In person