Desktop Support Engineer – End User Computing (EUC) Support

Job Summary Seeking a Desktop Support Engineer (5+ years) skilled in troubleshooting desktops, OS, M365, VPN, and hardware. Must be customer-focused, resolve incidents efficiently, perform system upgrades, and support end-users in a fast-paced enterprise environment. Key Responsibilities End User Support Provide onsite technical support for desktop and laptop users. Troubleshoot and resolve hardware, software, and operating system issues. Diagnose and remediate issues related to Windows-based desktops and laptops. Respond to incidents and service requests within defined SLA timelines. Provide hands-on support for VIP and executive users when required. This role covers M365, VPN, OS, hardware, and software support; AD/device admin; ITSM ticketing; and documentation. Requires 5+ years EUC/Desktop Support experience with Windows, M365, AD, and ITSM tools; certifications and enterprise/networking knowledge preferred. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Work Location: In person Pay: $23.00 - $25.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Work Location: In person