Implementation Tax Consultant II

Unlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.ADP is hiring a Tax Implementation Consultant II. In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.ResponsibilitiesConsult with clients to deliver a comprehensive ADP solutionGuide and drive the client towards the best solution for their business needsAnalyze existing systems, tax jurisdiction requirements, and business processesPartner with clients to understand their business and related needsIncorporate new processes, tools and approaches when recommending an ADP solutionUtilize broad payroll and tax knowledge to recommend solutions to the client when appropriateUnderstand client business issues and concerns and recommend and implement appropriate solutionSupport high volume internal and external case management utilizing CRM system Support the client through multiple channels including email, phone, and portal systemAbility to influence client and guide the client to best solution to help resolve their client needsBuild long term relationship and trustInteract/collaborate with ADP associates in Sales, Implementation, and ServiceExchange routine information with members of client project team, including priorities, timeliness, issues as they ariseQualifications RequiredAt least 3 years of experience working in a client service/customer service environmentAt least 1 year of business consulting experienceBasic knowledge of HCM product featuresWorking knowledge of Payroll and Tax laws and business processesBachelor's degree or equivalent in education and experiencePREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:Proven ability to maintain focus and work effectively with multiple demandsAbility to work both independently to provide solutions to the client and as part of a team to accomplish tasksStrong client relationship skills including the ability to influence client and guide the client to best solution to help resolve their client needsMust be comfortable working in a performance-based and structured environment while demonstrating high ethical standardsMust be able to recognize basic procedural issues as they arise, and escalate to the appropriate levelAbility to demonstrate learning agility and critical thinking skills and apply basic concepts in new situationsProficient in the latest web technologies and working knowledge of various operating systemsExcellent analytical skills and time management skillsExcellent communication skills both verbal and writtenProficient using Microsoft OfficeFundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.