Account Representative
ARCHIVED
We can't find an active application page for this role right now. It may reopen or be listed elsewhere. Use Next Steps to search for an active apply link and similar live jobs.
Account Representative6+ month ContractFull time (8:30am-5pm)Fairhaven, MAHybrid (onsite daily to train and then 4 days in the office)Background Check- Criminal check & 5 panel drug screen (includes marijuana)$20-24hrMust haves:-1+ years of customer service or account management experience-Strong communication skills-Has worked at a consumer goods or apparel company-MS OfficePreferred:-Bachelor degree-Apparel or embroidery (logos on clothing)-Order entry experienceJob Description:The Account Representative helps customers and sales reps by managing customized orders, ensuring accuracy, and providing top-notch customer service.Maintain thorough knowledge of sales programs, products, and policies related to custom orders.Ensure accurate logo details, application fees, terms, and discounts on all orders.Coordinate logo thread colors and maintain logo detail history in the database/logo library.Monitor new artwork orders and obtain necessary approvals through verbal/written communication.Handle special rush requests and coordinate with other departments to meet deadlines.Analyze processes and identify opportunities for improvement.Assist in training new CS team members.Recognize trends and escalate unusual activity.