Licensed Insurance Sales Agency Operations Director

Benefits:Bonus based on performanceDental insuranceHealth insurancePaid time offVision insuranceAbout The RoleTrueChoice Coverage is a growing insurance agency seeking a Director of Agency Operations to own and run a call center and lead-driven sales operation.This is a hands-on leadership role for someone who has directly operated a high-volume, lead-based insurance sales environment — not just supported one.You will take full ownership of: call center performance lead generation and conversion agent productivity and accountability operational systems and execution This is not a corporate or maintenance role. We need someone who can step in, take control, and build structure while driving results immediately.What You’ll Own Full ownership of call center operations, including agent performance, KPIs, and conversion outcomes Direct management of lead generation, including vendor selection, budgeting, and performance optimization (CPA, conversion rates) Oversight of lead flow, routing, and quality to ensure alignment with sales performance End-to-end agent onboarding, licensing, and readiness for production Development and enforcement of operational workflows, systems, and accountability structures Continuous improvement of sales efficiency, agent productivity, and operational execution Alignment of operations with growth goals and revenue performance Required Experience (Must-Have) Direct ownership of a call center-based insurance sales operation Direct ownership of lead generation, including: vendor selection lead budgeting performance optimization (CPA, conversion) Experience operating in a high-volume, lead-driven environment Proven ability to drive agent performance and accountability at scale Hands-on experience building or running: onboarding systems operational workflows performance tracking systems This Role Is NOT a Fit For Candidates whose experience is primarily: traditional agency ownership (relationship-based, non-call center) carrier or MGA roles without direct operational ownership sales or distribution leadership without running internal operations call center leadership without ownership of lead generation What Success Looks Like A structured, high-performing call center with clear accountability Optimized lead spend and improved conversion performance Consistent agent productivity and scalable onboarding processes Clean, efficient operational systems that support growth Compensation Base salary: $135,000 – $160,000 Performance-based bonus: 15–20% tied to operational outcomes Total compensation potential: $155,000 – $190,000+This is a remote position.